OVERVIEW The Administrative Officer, Fees role at The University of Western Australia supports the delivery of accurate, timely, and student-focused fees services across the student lifecycle. Based within the Division of Student Life, this part-time (0.5 FTE) ongoing position contributes to a collaborative, service-driven environment that underpins a high-quality student experience. The role is ideal for experienced administrators who enjoy working with detailed information, systems, and cross-university stakeholders. KEY RESPONSIBILITIES – Support the delivery of accurate, timely, and student-centred fees services across the University – Assist with the planning and coordination of the annual fees cycle, including non-standard teaching periods – Work closely with faculties and central teams to support fees-related processes – Contribute to continuous improvement initiatives within the fees function – Develop and maintain documentation to support fees processes and team knowledge – Build team capability within a collaborative and service-focused environment REQUIREMENTS – Substantial administrative experience or equivalent capability – Experience working in a complex service environment, ideally within tertiary education – Strong organisational skills with the ability to manage competing priorities and meet deadlines – High level of accuracy when working with detailed information – Well-developed problem-solving skills and ability to use initiative – Ability to work independently and collaboratively as part of a team – Clear and professional communication skills, with an empathetic approach to customer service for students and staff – Confidence using digital tools including word processing software, spreadsheets, databases, and online systems – Willingness to build knowledge of fees legislation and student administration practices – Relevant rights to work in Australia WHY THIS ROLE MATTERS Fees administration plays a critical role in ensuring students can progress through their studies with clarity and confidence. Accurate and well-managed fees processes directly affect student trust, compliance, and the overall quality of the student experience. By supporting consistent and student-focused fees services, this role contributes to institutional integrity and the smooth operation of the university’s education mission. BONUS: APPLICATION ADVICE – Clearly map your administrative experience to the selection criteria, using specific examples that demonstrate accuracy, organisation, and service delivery – Highlight any experience in higher education, complex service environments, or roles involving policy, compliance, or financial processes – Emphasise your ability to manage competing deadlines and work effectively with detailed data and systems – Demonstrate your customer service approach by describing how you support diverse stakeholders with professionalism and empathy – Mention your experience with digital tools and your willingness to learn new systems or legislation relevant to student administration – Ensure your cover letter and resume are tailored to the role and clearly address how you meet the requirements outlined in the position description