OVERVIEW The Officer, Progressions, Results & Conferral role at the University of Technology Sydney (UTS) is a professional services position focused on delivering accurate, policy-compliant student administration outcomes. Based within the Lifetime Learner Experience Unit, the role supports critical academic lifecycle processes that underpin student progression and award conferral. This position operates in a fast-paced, high-volume environment and contributes directly to service quality for students and academic stakeholders. KEY RESPONSIBILITIES – Ensuring accurate and timely service delivery while managing a high volume of tasks with competing deadlines – Processing changes to student study plans in an accurate and compliant manner – Adhering to relevant policy, procedure, and legislative requirements – Communicating effectively through various channels with a diverse range of stakeholders, including students, academic staff, and faculty support staff – Providing high-level support to the Study Plan Management team, customers, and stakeholders – Solving problems supported by policy and established procedures – Providing peer training and guidance where required – Developing and analysing reports – Monitoring operational delivery and ensuring customer service standards are met – Building and maintaining an understanding of all Study Plan Management functions across different workload cycles REQUIREMENTS – Demonstrated ability to use complex systems such as CRM and student management systems – Proven ability to maintain records with a high level of accuracy and attention to detail – Experience troubleshooting system or process issues – Experience guiding others to effectively use systems and follow established processes – Experience working collaboratively within a team environment – Experience supporting a diverse range of customers and stakeholders – Experience working in a high-volume administrative environment – Current and valid work rights in Australia WHY THIS ROLE MATTERS Accurate management of student progressions, results, and conferral is essential to institutional integrity and student success. This role helps ensure that students receive correct academic outcomes and credentials, while also supporting academic staff and faculty operations. Strong performance in this position contributes to trust in university systems and compliance with regulatory and policy frameworks. BONUS: APPLICATION ADVICE – Use your cover letter to clearly address each key selection criterion, providing specific examples from your professional experience. – Highlight your experience working with student management systems, CRM platforms, or other complex administrative systems. – Demonstrate how you manage competing deadlines and maintain accuracy in high-volume environments. – Provide examples of effective collaboration with colleagues and communication with diverse stakeholder groups. – Show awareness of policy compliance and procedural accuracy in an education or regulated setting. – Ensure all application documents are correctly named and submitted before the closing date, and confirm you meet Australian work rights requirements.