OVERVIEW The Admissions and Credit Officer role at the University of the Sunshine Coast (UniSC) sits within Student Services and focuses on delivering accurate, policy-aligned admissions and credit transfer outcomes. Based at either the Sunshine Coast or Moreton Bay campus, this full-time, ongoing position supports prospective students by ensuring admissions processes are efficient, consistent, and student-centred. The role operates at a professional level within a high-volume tertiary environment and contributes directly to the integrity of UniSC’s student systems. KEY RESPONSIBILITIES – Assess student applications and determine admissions and credit transfer outcomes in accordance with University policies and entry requirements – Coordinate admissions processes and manage associated data within student information systems – Provide advice and support to internal and external stakeholders on admissions and credit matters – Respond to admissions and credit transfer enquiries from prospective students and partners – Maintain data integrity and accuracy within student systems – Identify and contribute to process improvements to enhance the student experience – Collaborate with internal and external stakeholders involved in admissions and credit processes REQUIREMENTS – Completion of a degree with relevant experience, or an equivalent combination of relevant experience and education or training – Extensive experience using computerised student information systems – Strong problem-solving skills with the ability to implement process improvements – Experience delivering high-quality customer service in a tertiary education environment – Highly developed interpersonal and communication skills – Knowledge of data integrity, quality control, and continuous improvement principles – Experience coordinating and delivering training, and preparing clear documentation and publications – Ability, or willingness to quickly develop skills, to undertake program and course set-up and system testing in Oracle Campus Solutions (PeopleSoft) Student Information System WHY THIS ROLE MATTERS Admissions and credit assessment are critical touchpoints in a student’s journey, shaping access to higher education and ensuring fairness and consistency. This role helps uphold academic standards while enabling smooth pathways into study, directly influencing student satisfaction and institutional credibility. By supporting accurate decision-making and continuous improvement, the position strengthens the overall effectiveness of university admissions operations. BONUS: APPLICATION ADVICE – Clearly demonstrate your experience with admissions, credit assessment, or student administration in a tertiary environment, using concrete examples. – Highlight your familiarity with student information systems and your role in maintaining data accuracy or improving processes. – Address the selection criteria directly in your statement of suitability, keeping it concise and aligned with the position description. – Emphasise your ability to manage competing priorities and deliver accurate outcomes in high-volume or deadline-driven settings. – If you do not meet every requirement, explain how your professional or life experiences provide relevant transferable skills. – Showcase your communication and stakeholder engagement skills, particularly where you have provided advice or training to others.