OVERVIEW Greenwich English College is seeking a Student Services Officer for its Melbourne campus. The role focuses on delivering high-quality support to international students while working closely with admissions, academic, and marketing teams. This opportunity is suited to professionals who enjoy customer-facing work in higher education and who are motivated to contribute to positive student experiences. The organisation is part of The NextEd Group, a large private education provider in Australia serving students across multiple locations. Greenwich College and Greenwich Higher Education deliver courses in English language, vocational, and higher education sectors. KEY RESPONSIBILITIES – Provide frontline support to students and respond to enquiries with professionalism, accuracy, and care – Deliver high-quality customer service across student interactions – Collaborate with admissions, academic, and marketing teams to support smooth student experiences – Foster a service-focused and solution-oriented approach within the team – Handle student concerns with empathy and cultural sensitivity – Develop knowledge of the student lifecycle and administration processes – Contribute to continuous improvement initiatives that support student satisfaction REQUIREMENTS – Experience in client services, ideally within international education – Excellent verbal, written, and interpersonal communication skills – Strong organisational skills and attention to detail – Ability to work effectively in a fast-paced environment – Confidence using digital tools or willingness to learn new systems – Curious mindset with an interest in improving processes – Positive attitude, patience, and empathy when working with students – Passion for learning and interest in building a career in education WHY THIS ROLE MATTERS Student services professionals play an important role in supporting international students throughout their education journey. Effective services help create a positive learning environment, improve communication, and strengthen the overall student experience within higher education institutions. This position contributes directly to the daily experience of students at Greenwich College by ensuring enquiries are handled efficiently and support is delivered with professionalism and cultural awareness. BONUS: APPLICATION ADVICE – Tailor your resume to highlight customer service and student-facing experience – Include examples of working with diverse communities or international students – Demonstrate strong communication and organisational skills with practical examples – Explain your interest in education, higher education, or international education in your cover letter – Show familiarity with digital systems, administration processes, or student services platforms – Prepare examples that demonstrate empathy, problem-solving, and teamwork in busy environments