OVERVIEW The Student Wellbeing Support Officer at UNSW College plays a central operational role within the Student Wellbeing team in Kensington, Sydney. This position focuses on coordinating student wellbeing administration, maintaining accurate records, supporting under 18 international students, and responding to enquiries from students, parents, and stakeholders. The role suits an organised and proactive professional who enjoys administrative coordination, problem-solving, and contributing to positive student experiences. KEY RESPONSIBILITIES – Deliver customer service by responding to student, parent, and stakeholder enquiries via phone, email, face-to-face, and online channels. – Support the administration and welfare monitoring of under 18 international students. – Maintain student records and prepare regular reports. – Ensure compliance with College policies, privacy requirements, and relevant legislation relating to international education and student welfare. – Monitor student wellbeing through regular welfare check-ins. – Work closely with Student Wellbeing Advisors to ensure students receive appropriate support. – Maintain and update student documentation, interview schedules, and reports with accuracy and confidentiality. – Perform administrative and student support duties to assist the Student Wellbeing Manager and broader Student Support team. REQUIREMENTS – Strong organisational skills with the ability to manage multiple tasks and deadlines. – Excellent communication skills, including providing clear information and advice in person, by telephone, and via email. – Ability to work effectively within a team and contribute positively to team operations and working relationships. – A Working With Children Check, or eligibility to apply for one. – Mandarin language skills are advantageous but not essential. WHY THIS ROLE MATTERS Student wellbeing services are a key part of supporting positive academic and personal outcomes for international students. This role contributes to a safe, compliant, and responsive support environment by ensuring student records, welfare processes, and communication systems are managed effectively. Supporting under 18 students and coordinating wellbeing administration helps create a reliable support structure for students adjusting to study and life in Australia. BONUS: APPLICATION ADVICE – Tailor your resume to highlight experience in student services, administration, wellbeing support, or international education environments. – Provide examples of how you have managed competing priorities, confidential records, or high volumes of enquiries. – Demonstrate your ability to communicate professionally with students, families, and internal stakeholders across multiple channels. – Highlight experience working within policy or compliance frameworks, particularly in education or welfare settings. – If applicable, mention multilingual abilities, especially Mandarin language skills. – In your cover letter, connect your organisational strengths and customer service approach to supporting student wellbeing outcomes.