OVERVIEW The Student Services Advisor role is a nine-month fixed term opportunity within Online Education Services, a global organization supporting higher education providers through innovative online learning solutions. Based in Cremorne, Melbourne with a hybrid work model, this position focuses on delivering high-quality administrative and customer service support across the student lifecycle. The role suits professionals who enjoy varied responsibilities, autonomy, and contributing to positive student experiences in higher education. KEY RESPONSIBILITIES – Provide effective student services support across higher education programs – Manage a broad range of activities related to the student lifecycle – Support student admissions processes – Conduct and manage credit assessments – Coordinate student placements – Process and support student enrolments – Deliver accurate and timely administrative support – Provide responsive, student-focused customer service – Support the wider Student Operations teams REQUIREMENTS – Demonstrated experience in an administrative role involving coordination of multiple functions – Experience within a tertiary education institution (preferred) – Ability to interpret and provide advice on policies and procedures – Strong commitment to exemplary customer service – Flexibility and responsiveness to customer needs – High level of computer literacy, including Microsoft Office and database applications – Ability to learn and adapt to new systems – Excellent communication skills – Strong attention to detail – Solution-focused approach to problem solving – Tertiary qualification in any field, or substantial progress toward completion of a tertiary qualification WHY THIS ROLE MATTERS Student Services Advisors play a critical role in ensuring students can successfully navigate their academic journey, from admission through enrolment and progression. By providing accurate advice, efficient administration, and responsive support, this role directly contributes to student satisfaction, retention, and overall program quality. In an online and blended education environment, effective student services are essential to delivering equitable and engaging learning experiences. BONUS: APPLICATION ADVICE – Highlight your experience supporting students or clients across multiple processes, especially within education or regulated environments – Provide examples that demonstrate your ability to interpret policies and explain them clearly to others – Emphasize your customer service approach, including how you respond to complex or sensitive enquiries – Showcase your ability to manage competing priorities and work independently in a fast-paced setting – Reference your experience with databases, student management systems, or learning platforms where possible – In your cover letter, align your values with student-centered service and adaptability to change in online education environments