OVERVIEW NextEd Group Limited is seeking a full-time Campus Support Officer for its Southport, Gold Coast campus within the Domestic Vocational Division. This student-facing role focuses on supporting Domestic VET students throughout their learning journey while contributing to a welcoming and organised campus environment. The position involves both on-campus and remote support across multiple Celtic Training locations in Australia, working closely with the National Training Manager and internal teams. KEY RESPONSIBILITIES – Provide frontline support to students in person, online, and over the phone – Deliver remote student support to students and campuses across multiple locations – Build positive relationships with students from diverse backgrounds – Support students throughout their learning journey – Engage with students who may be disengaged or at risk of withdrawing – Help reconnect students with their studies and available support services – Support day-to-day campus operations, including room bookings and trainer support – Facilitate monthly online student orientation sessions – Maintain accurate student records – Support student lifecycle processes – Collaborate with trainers and internal teams to promote positive student outcomes – Support the National Training Manager with projects, initiatives, and continuous improvement activities – Contribute to a welcoming and inclusive campus culture REQUIREMENTS – Experience in student support, administration, or customer service preferred but not essential – Confidence communicating with students over the phone – Strong written and verbal communication skills – Ability to manage competing priorities in a busy environment – High attention to detail and strong organisational skills – Proficiency in Microsoft Office Suite including Teams, Outlook, Word, and PowerPoint – Willingness to support the broader campus team – Adaptability and ability to work collaboratively – Comfort communicating with students across multiple channels – Willingness to travel to the Brisbane campus on a monthly basis if required WHY THIS ROLE MATTERS Campus support professionals play an important role in helping students remain engaged, connected, and supported throughout their studies. In vocational education settings, strong student support can contribute to improved student experiences, better communication between learners and staff, and more effective campus operations. This role also supports inclusive learning environments by assisting students from diverse backgrounds and helping maintain accessible support services. BONUS: APPLICATION ADVICE – Highlight any experience supporting students, customers, or clients in fast-paced environments – Provide examples of how you have managed multiple priorities while maintaining attention to detail – Emphasise communication skills across phone, email, online platforms, and in-person interactions – Demonstrate familiarity with Microsoft Office tools and administrative processes – Mention any experience working with diverse communities or supporting people through challenges – Prepare examples that show teamwork, adaptability, and a willingness to contribute to broader organisational goals