About us S P Jain School of Global Management is a leading international business school committed to providing innovative, globally-focused education that prepares students for success in an increasingly interconnected world. With a reputation for academic excellence and a diverse, vibrant community, we foster an environment where students thrive academically, professionally, and personally. Our mission is to develop tomorrow’s business leaders through transformative education and meaningful student engagement. About the role We are seeking a Student Experience Officer to join our Student Services team at our Lidcombe, NSW campus. This is a full-time position designed to enhance and support the overall student experience at S P Jain School of Global Management. In this role, you will be instrumental in creating a positive, inclusive, and supportive environment for our diverse student population. You will work collaboratively across departments to identify student needs, implement initiatives, and resolve concerns, ensuring every student has access to the resources and support they need to succeed. Key responsibilities The Student Experience Officer (SEO) will report directly to the Student Experience Manager. The Student Experience Officer (SEO) is required to work closely with Deans, Assistant Deans, Heads of Centre (HOCs), the Quality Assurance Team, staff, and students across all programs on the respective campus to support the delivery of an outstanding student experience. Serve as a key point of contact for students across all programs and report any academic or non-academic quality-related issues to the appropriate stakeholders. Support international students by understanding cultural nuances and assisting in the timely resolution of student-related concerns. Identify and document issues raised through direct interaction with students and by attending various student meetings (e.g., Town Halls, committee meetings, and Coffee with the Deans). Taking minutes at these meetings is a key responsibility of the role. Support the Student Experience Manager in identifying and addressing issues that may lead to course withdrawal, and report such matters as directed by the Registrar’s Office (RO). Build positive relationships with students and actively participate in student engagement activities. Attend predetermined classes to observe student participation, engagement, and classroom experience, where required. Analyze End-of-Term and Mid-Term feedback received across all programs, prepare reports, liaise with relevant stakeholders, and assist in implementing agreed action plans. Be available to support students by responding to enquiries and assisting with issues relating to their student journey and the overall quality of their program. Liaise with relevant stakeholders and follow up to ensure matters are resolved promptly. Participate in student focus groups to discuss key student-related issues and report outcomes to the Student Experience Manager after consulting with the relevant stakeholders. Work closely with Student Committees and student representatives to help ensure an exceptional student experience. Review student feedback, analyze trends over time, and assist in preparing reports for management. Assist the Dean, Assistant Dean, or Deputy Director in implementing intervention strategies for “at-risk” students, as required under the Student at Risk (SAR) process. Ensure that identified students receive appropriate support through regular monitoring by the relevant stakeholders. Attend all Town