OVERVIEW The Student Services Advisor (Campus) at Torrens University Australia plays a central role in delivering a high-quality, student-centred experience for learners attending campus. Based in Surry Hills, Sydney, this permanent full-time position supports both new and continuing students by resolving enquiries and guiding them through key stages of their academic journey. The role sits within a fast-growing, purpose-led university committed to access, inclusion, and innovation in higher education. KEY RESPONSIBILITIES – Act as the primary point of contact for students attending campus with questions or concerns – Deliver end-to-end student enquiry case management in line with service level agreements and service expectations – Resolve issues related to system access, subject selection, student finance, and other matters affecting student retention and progression – Escalate complex issues appropriately while remaining the main point of contact for the student until resolution – Maintain effective working relationships with internal stakeholders including faculty, Career and Course Advisors, Learning Services and Technology Support, Student Records and Resulting, Academic Administration, Student Finance, and IT REQUIREMENTS – Minimum of 2 years’ experience in a front-of-house, customer service, or customer experience role – Demonstrated ability to provide a high-quality customer experience – Confidence and maturity in a fast-paced, student-facing environment – Strong interpersonal skills with the ability to connect with and support a diverse student population – Proactive mindset and willingness to take ownership of personal development – Ability to build cross-functional relationships to achieve successful outcomes – Understanding of the higher education environment is advantageous but not essential – Working knowledge of Salesforce and Microsoft Dynamics is highly regarded WHY THIS ROLE MATTERS Student Services Advisors are critical to student satisfaction, retention, and progression in higher education. By resolving issues efficiently and providing consistent, supportive guidance, this role helps students remain engaged and focused on their studies. At a growing university like Torrens, effective campus-based support also contributes to a cohesive and reliable student experience across multiple locations. BONUS: APPLICATION ADVICE – Emphasise your customer service experience with clear examples of resolving issues and supporting clients or students from start to finish – Highlight situations where you worked in a fast-paced environment and managed multiple enquiries or priorities at once – If you have worked with CRM systems such as Salesforce or Microsoft Dynamics, describe how you used them to manage cases or customer information – Demonstrate your ability to collaborate across teams by sharing examples of cross-functional problem-solving – Show alignment with the university’s student-centric and values-driven culture in your cover letter – Prepare to discuss how you would handle complex or sensitive student enquiries while maintaining professionalism and empathy