OVERVIEW Australian Catholic University (ACU) is seeking an Administrative Support Officer to join Direct Admissions Services in a part-time, continuing role based at the Brisbane campus in Banyo, with some hybrid flexibility. The role focuses on accurate and timely admissions processing, credit assessment coordination, and high-level customer support for prospective students and internal stakeholders. This position suits professionals who can work collaboratively in a fast-paced environment, manage application processes carefully, and contribute to improving ways of working. ACU offers benefits including employer superannuation, salary packaging, flexible work options, study leave, and additional leave provisions for eligible staff. KEY RESPONSIBILITIES – Process admissions application functions efficiently, accurately, and within required timeframes. – Ensure all admissions activities comply with university policies, procedures, course rules, and Tertiary Admissions Centres requirements. – Coordinate the assessment and processing of credit applications for new applicants and existing students. – Provide high-level customer support to internal and external stakeholders regarding admissions and credit enquiries. – Communicate regularly with Course Coordinators and faculty officers to provide guidance on admissions matters. – Contribute to improving operational processes and enhancing the prospective student experience. – Work collaboratively within a high-performing Direct Admissions Services team. REQUIREMENTS – Ability to learn quickly and adapt in a fast-paced environment. – Strong problem-solving capability. – Capacity to work collaboratively with staff and stakeholders. – Ability to deliver accurate administrative and admissions outcomes. – Australian work rights are required for this position. – Preferred candidates must complete mandatory pre-employment declarations and background checks. – Applicants for continuing roles must hold permanent work rights. WHY THIS ROLE MATTERS Admissions and application processing play an important role in helping prospective students access higher education opportunities. This position contributes to accurate decision-making, responsive support, and positive engagement with candidates throughout the admissions process. The role also supports collaboration between academic and professional staff, helping ensure university policies and procedures are applied consistently across direct admissions services. BONUS: APPLICATION ADVICE – Review the position description carefully before submitting your application. – Tailor your resume and cover letter to demonstrate admissions, administration, or customer support experience. – Address the selection criteria and core competencies clearly and concisely. – Highlight examples of working accurately under deadlines and managing competing priorities. – Demonstrate experience communicating with staff, candidates, or stakeholders in a professional setting. – Prepare concise responses for any online pre-screening employment questions during the application process.