OVERVIEW The Senior Enrolments and Student Progression Officer plays a key role in supporting student success from enrolment through to graduation at the University of Notre Dame Australia. Based at the Fremantle campus, this part-time continuing position provides specialist advice and operational support across enrolment and academic progression processes. Working within Student Administration, the role contributes to a personalised, compliant, and student-centred experience across the academic lifecycle. KEY RESPONSIBILITIES – Provide accurate enrolment advice to students and staff using expert knowledge of university programs, policies, and procedures. – Liaise effectively with internal and external stakeholders, including admissions, to support enrolment processes. – Process retroactive withdrawals in line with university requirements. – Maintain accurate student records in student management systems, ensuring timely responses to enquiries and efficient processing of student administration related applications. – Exercise sound judgement in resolving student cases and stay current with relevant policies and procedures. – Contribute to process improvements and support administrative tasks, including front counter and team support as required. – Communicate with internal stakeholders on Student Administration related functions and provide advice related to areas of expertise particularly enrolment, Advanced Standing and Retroactive Withdrawals (Remissions). REQUIREMENTS – Completion of an undergraduate qualification and or relevant work experience in a higher education work environment. – Demonstrated experience in academic award for enrolment and progression and legislative environment (HESA, ESOS and CRISCO). – Ability to collaborate and work with teams to achieve core objectives. – Demonstrated communication skills and ability to work in teams to achieve project outcomes. – Demonstrated excellence in customer service skills in managing high numbers of enquiries, utilising problem-solving skills to provide information and advice. – Proven ability to work independently and with others in a busy fast-paced team, with the ability to adapt to a constantly changing work environment. WHY THIS ROLE MATTERS Effective enrolment and progression support is essential to student retention, academic integrity, and timely completion of studies. This role ensures that students receive accurate guidance aligned with policy and legislative requirements, enabling informed academic decisions. Strong administration and case management also support academic staff and uphold institutional accountability. BONUS: APPLICATION ADVICE – Clearly demonstrate your experience with enrolment, progression, or student administration processes in a higher education context. – Use examples to show how you have applied legislation or policy frameworks in your previous roles. – Highlight your customer service approach, particularly how you manage complex or high-volume enquiries. – Emphasise your ability to collaborate across teams while also working independently. – Address your adaptability and experience working in fast-paced or changing administrative environments. – Ensure your resume and cover letter directly respond to the key responsibilities and requirements outlined in the role description.