OVERVIEW Kaplan is recruiting College Services Advisors for both a permanent full-time role and a part-time 6-month contract position based across the City and Callaghan campuses in Newcastle, Australia. This student-facing role supports learners throughout their academic journey, from enrolment and orientation through to graduation and transition pathways. The position combines student services, administration, wellbeing support, events coordination, and front-of-house responsibilities in a collaborative education environment. KEY RESPONSIBILITIES – Deliver exceptional customer service and provide timely advice and support to students throughout their study journey. – Coordinate student activities, orientation programs and events that encourage engagement, connection and belonging. – Monitor student wellbeing, attendance and academic progress, and refer students to appropriate support services when required. – Assist with enrolments, course changes, timetabling and student administration while maintaining accurate student records. – Provide pastoral care and practical support, including accommodation assistance, under-18 student requirements and transition pathways. – Liaise with internal teams, university partners and external stakeholders to support a seamless student experience. – Respond to enquiries through reception, email and phone while maintaining a welcoming and professional front-of-house service. – Support continuous improvement initiatives and contribute to a positive, collaborative and compliant workplace culture. REQUIREMENTS – Previous experience in student services, customer service, administration or a similar client-focused role. – Excellent communication and interpersonal skills with the ability to build relationships with diverse stakeholders. – Strong organisational skills and the ability to manage competing priorities while maintaining attention to detail. – A caring, empathetic and solutions-focused approach to student support. – Understanding of the Australian education sector. – Experience in international education is highly regarded. – Confidence using Microsoft Office and the ability to learn systems such as Canvas and Kaplink. – Ability to work independently while contributing positively to a collaborative team environment. – Current Working with Children Check, or the ability to obtain one before commencement. WHY THIS ROLE MATTERS College Services Advisors are often among the first and most consistent points of contact for students in higher education settings. Their work helps students feel supported academically, socially and personally while navigating unfamiliar systems and study expectations. In international education environments, strong student support contributes to engagement, retention and overall student success. BONUS: APPLICATION ADVICE – Highlight examples of customer service, student support or administration experience that demonstrate empathy, organisation and problem-solving. – Include experience working with diverse student or client groups, especially in education or multicultural environments. – Show familiarity with student management systems, Microsoft Office and digital communication tools. – Demonstrate your ability to balance multiple responsibilities while maintaining professionalism and attention to detail. – Mention any experience coordinating events, orientation activities or wellbeing initiatives. – If applicable, include knowledge of the Australian education sector, international education or pastoral care responsibilities.