OVERVIEW The Enrolment Officer role at James Cook University (JCU) is a full-time, fixed-term position based in Townsville, Northern Queensland, supporting students at critical points in their academic journey. Working within a collaborative and service-focused team, the role centers on delivering accurate enrolment and progression advice while maintaining high-quality student records. This position offers exposure to university systems, policies, and stakeholder engagement within a values-driven institution. KEY RESPONSIBILITIES – Respond to enrolment and progression enquiries with professionalism and accuracy – Provide clear, accurate and timely advice to students regarding enrolment and progression – Maintain high-quality student records across multiple systems – Support efficient enrolment processes – Contribute to continuous improvement of enrolment and progression services – Work collaboratively with Colleges and internal stakeholders to deliver a seamless student experience REQUIREMENTS – Strong customer service skills – Experience or capability to work in a high-volume environment – Ability to interpret and apply policies, procedures and legislation – Excellent organisational skills – Strong attention to detail – Confident communication skills – Ability to engage effectively with diverse groups WHY THIS ROLE MATTERS Enrolment Officers play a critical role in ensuring students can navigate complex administrative processes with confidence and clarity. By providing accurate advice and maintaining reliable records, this role directly supports student progression and institutional integrity. The position contributes to a positive student experience, which is central to university success and student retention. BONUS: APPLICATION ADVICE – Clearly demonstrate your customer service experience, particularly where you have handled high volumes of enquiries or complex cases – Provide examples that show your ability to interpret and apply policies or procedures accurately – Highlight your organisational skills and how you manage competing priorities in a fast-paced environment – Emphasise communication skills, including experience working with diverse groups or stakeholders – Tailor your cover letter to show how your skills align with student-focused service and enrolment administration – Ensure your resume is up to date and clearly structured, making it easy to identify relevant experience