OVERVIEW The Student Services Officer role at the Education Centre of Australia (ECA) is a full-time opportunity based at the University of Tasmania (UTAS) campus in Ultimo, Sydney. This position supports students across undergraduate and postgraduate programs, with a focus on delivering high-quality administrative and advisory services throughout the student lifecycle. It is suited to individuals seeking to build a long-term career within Australia’s international higher education sector. As part of a growing campus portfolio, the role offers exposure to academic services, compliance requirements, and student engagement within a collaborative, multicultural environment. The position sits at the intersection of student support, regulatory compliance, and institutional service delivery. KEY RESPONSIBILITIES – Provide advice to students and complete administrative tasks associated with the student lifecycle – Support the student experience throughout the student lifecycle – Provide advice to students and complete administrative tasks associated with academic services – Manage PRISMS reporting and updates – Support campus compliance and student retention activities – Contribute to staff and student feedback and engagement processes – Deliver clear and effective student communications REQUIREMENTS – Completion of a relevant degree, or completion of a degree combined with relevant work experience – Relevant work experience in a Student Services Officer or Student Support role – Knowledge of the ESOS Act and National Code of Practice, particularly as it relates to support for international students – Demonstrated experience in communications – Demonstrated experience in staff and student engagement – Strong team player with the ability to negotiate and influence outcomes with colleagues – Strong interpersonal skills, including the ability to work effectively with students and staff from culturally and linguistically diverse backgrounds WHY THIS ROLE MATTERS Student Services Officers play a critical role in ensuring that international and domestic students are supported academically, administratively, and personally throughout their studies. By combining compliance-focused tasks such as PRISMS reporting with frontline student engagement, this role helps institutions meet regulatory obligations while fostering positive student outcomes. Within an international education context, effective student services directly contribute to retention, student satisfaction, and institutional reputation. This role supports both individual student success and the sustainable growth of transnational education partnerships. BONUS: APPLICATION ADVICE – In your cover letter, clearly demonstrate your understanding of the student lifecycle and how your experience aligns with student-facing administrative roles. – Highlight any direct experience working with international students, particularly where you have applied knowledge of the ESOS Act or National Code. – Use concrete examples to show your communication skills, including written student communications or coordination with academic and professional staff. – Emphasise your ability to work with culturally and linguistically diverse communities, using specific examples where possible. – If you have experience with compliance systems such as PRISMS, make this highly visible in your CV. – Show enthusiasm for professional growth within the education sector and alignment with ECA’s values around diversity and inclusion.