OVERVIEW The Student Records Officer at Bendigo Kangan Institute (BKI) plays a critical role in ensuring the integrity, accuracy, and compliance of student academic records across the organisation. Based primarily at the Bendigo City Campus, with travel to other campuses as required, this full-time fixed-term role runs until 28 September 2026. The position combines detailed administrative work with strong customer service, supporting both students and internal stakeholders within one of Victoria’s largest TAFE providers. KEY RESPONSIBILITIES – Maintaining and updating student records in line with institutional policies and regulatory requirements – Reviewing and processing amendments including results, withdrawals, attendance, transfers, and enrolments – Managing student account updates such as refunds and holds in consultation with the Finance team – Issuing and quality-checking testamurs and awards aligned with the Australian Qualifications Framework (AQF) – Performing data cleansing activities to support accurate reporting and compliance obligations – Providing advice to internal stakeholders and students regarding student record updates – Escalating complex, non-compliant, or high-risk matters as required REQUIREMENTS – Experience in administration or student records, with experience in the education sector highly regarded – Strong attention to detail with a compliance-focused mindset – Confidence working with data and administrative systems, with student management systems desirable – Excellent communication skills and the ability to engage effectively with a range of stakeholders – Demonstrated ability to problem-solve and manage multiple requests accurately – Current Working with Children Clearance – Current police check – Certified right to work documentation – Certified copies of qualifications and transcripts WHY THIS ROLE MATTERS Accurate and compliant student records are fundamental to trust in educational outcomes, regulatory reporting, and the student experience. This role directly supports institutional integrity, ensuring that students receive correct results, awards, and documentation that impact their future study and employment pathways. By maintaining high-quality records, the Student Records Officer helps the organisation meet national standards while delivering a seamless and reliable service to learners. BONUS: APPLICATION ADVICE – Clearly demonstrate your experience with student records, compliance, or administrative processes, particularly within an education or training environment. – Use specific examples to show your attention to detail, such as managing data accuracy, processing amendments, or quality-checking official documents. – Highlight your ability to work with systems and data, even if the systems differ from those used by BKI. – Emphasise your communication skills and how you support students or internal stakeholders with clear, accurate advice. – Prepare your essential paperwork early, including Working with Children Clearance, police check, and certified documents, to avoid delays in the process. – Tailor your cover letter to reflect BKI’s values around customer service, teamwork, and positive social impact, showing why you are motivated to work in the vocational education and training sector.