OVERVIEW The ICT Business Partner (Student Services) role at the University of Sydney sits at the intersection of technology, student experience, and institutional change. Based within Digital Engagement, this position supports key student-facing services by shaping and coordinating ICT initiatives that directly impact wellbeing, admissions, payments, and student administration. It is an opportunity to work in a large, complex university environment where technology plays a central role in delivering teaching excellence and student success. KEY RESPONSIBILITIES – Build trusted relationships with Student Services stakeholders across the University – Capture, shape, and prioritise ICT demand before handover to technical teams – Support project delivery, service delivery, and stakeholder coordination activities – Develop communications, reporting, and insights to support decision-making – Help stakeholders navigate ambiguity and progress outcomes in a transitioning environment REQUIREMENTS – Experience in ICT engagement, business partnering, service delivery, or project coordination – Strong stakeholder management, communication, and relationship-building skills – Ability to translate business needs into clear ICT requirements and actions – Strong organisational skills and confidence managing competing priorities – A flexible, positive, and outcome-focused approach in complex environments – Unrestricted work rights in Australia for the duration of employment WHY THIS ROLE MATTERS Student Services are at the heart of the university experience, and the systems that support them must be reliable, responsive, and continuously improving. This role helps ensure that technology investments are aligned with real student and staff needs, enabling smoother services and better outcomes. By acting as a bridge between stakeholders and technical teams, the ICT Business Partner contributes to a more connected, capable, and student-focused institution. BONUS: APPLICATION ADVICE – Emphasise examples where you have partnered with non-technical stakeholders to shape or prioritise ICT demand – Demonstrate your ability to work in large or complex organisations with multiple competing priorities – Prepare to discuss how you communicate clearly across technical and non-technical audiences – Highlight experience supporting projects or services that directly affect user experience, particularly in education or service environments – Show awareness of change management and how you help stakeholders navigate ambiguity or transition – Confirm clearly in your application that you hold unrestricted work rights in Australia