OVERVIEW The Student Support Officer role at the Australian Institute of Professional Counsellors (AIPC) is a full-time, fixed-term position based in Fortitude Valley, Brisbane, with hybrid working arrangements. This 12-month contract provides parental leave cover and focuses on delivering high-quality support to students throughout their academic journey. The role sits at the centre of student services, combining administrative expertise with a strong student-first approach. KEY RESPONSIBILITIES – Respond to student inquiries and concerns in a timely and professional manner, providing guidance and solutions – Assist students with administrative tasks including registration, course enrolment, and record maintenance – Act as a liaison between students and faculty to facilitate effective communication and resolve issues – Maintain accurate and up-to-date student records and databases, ensuring data integrity and confidentiality – Provide students with information and resources related to academic policies, procedures, and support services – Collaborate with other departments and staff members to support seamless student support operations – Perform other duties as assigned to support the overall success of the student experience REQUIREMENTS – Strong verbal and written communication skills with the ability to engage effectively with students and colleagues – Excellent customer service skills – Proven ability to multitask, prioritise competing demands, and solve problems efficiently – High attention to detail with strong organisational and administrative skills – Proficiency in student information systems, databases, and related software applications – Experience in customer service or student support, ideally within an educational or academic environment – At least a Diploma qualification in Business or a related field, or equivalent experience – Ability to pass a police check WHY THIS ROLE MATTERS Student Support Officers play a critical role in shaping the student experience, particularly in education providers with flexible and accessible learning models. By ensuring students receive timely, accurate, and empathetic support, this role helps remove barriers to progression and contributes directly to student success and retention. At an organisation dedicated to training future counsellors, effective student support underpins both academic outcomes and long-term professional impact. BONUS: APPLICATION ADVICE – Emphasise your experience in student services, customer support, or education-related environments, using clear examples of how you supported diverse learners – Highlight your ability to manage multiple priorities and maintain accuracy in administrative work, as this role involves balancing inquiries, records, and coordination tasks – Demonstrate strong communication skills by tailoring your application to show professionalism, clarity, and a student-focused tone – If you have experience with student information systems or databases, clearly name the systems and explain how you used them – Show alignment with AIPC’s student-first values by referencing your commitment to supporting positive student experiences – Prepare to discuss how you collaborate with colleagues across departments and handle sensitive or confidential information responsibly