OVERVIEW The Administration & Student Support Officer role at Macallan College is a key position supporting the delivery of quality education services to international students in Australia. Based at the Parramatta campus in Sydney, this role combines administrative responsibilities with direct student support in a growing, multi-campus Registered Training Organisation (RTO). The position suits a motivated professional who enjoys working autonomously within a supportive, multicultural team environment. KEY RESPONSIBILITIES – Provide administrative support and student services, including accurate data entry and record keeping – Support students to ensure a positive learning experience – Manage efficient allocation of resources across multiple simultaneous requirements – Communicate effectively with students, colleagues and supervisors in a multicultural environment – Perform accurate and efficient data entry, reporting, and follow-up on enquiries – Proactively follow up and resolve client enquiries – Maintain high standards of accuracy and attention to detail across all tasks REQUIREMENTS – Demonstrated experience in administrative work and/or student support – Minimum 1–2 years of administrative or student support experience – Experience in education administration or student services – High level of communication, customer service and interpersonal skills – Excellent time management and organisational skills with ability to meet competing deadlines – Intermediate proficiency in Microsoft Office 365 Suite – Ability to perform accurate and efficient data entry and reporting – Demonstrated ability to proactively follow up and resolve enquiries – Commitment to excellence and attention to detail – Excellent English language skills in reading, writing, listening and vocabulary – Understanding of efficient resource allocation across multiple requirements – Current National Police Clearance or ability to obtain one – Australian work rights WHY THIS ROLE MATTERS Administration and student support roles are essential in international education, ensuring students can navigate academic and administrative systems effectively while meeting regulatory requirements. By supporting accurate records, compliance processes and student wellbeing, professionals in this role directly contribute to student success and institutional quality. This position also plays an important role in maintaining trust and positive outcomes within Australia’s international education sector. BONUS: APPLICATION ADVICE – Highlight specific examples of administrative or student support experience, particularly in education or training environments – Emphasise your experience working with multicultural teams and international students – Clearly demonstrate your attention to detail, data accuracy, and ability to manage competing priorities – If applicable, mention any experience with RTO operations, compliance frameworks, or student management systems – Address your communication skills and customer service approach in both your resume and cover letter – Ensure your application clearly confirms your Australian work rights and readiness to obtain required clearances