OVERVIEW The Student Records Officer at Bendigo Kangan Institute plays a critical role in maintaining accurate, compliant, and reliable student academic records across the organisation. Based at the Essendon campus with travel to other campuses as required, this full-time fixed-term role supports high-quality reporting outcomes and a seamless student experience. The position sits within a large vocational education provider committed to customer service, compliance, and positive social impact. KEY RESPONSIBILITIES – Maintaining and updating student records in line with policies and regulatory requirements – Reviewing and processing amendments including results, withdrawals, attendance, transfers, and enrolments – Managing student account updates, including refunds and holds, in consultation with Finance – Issuing and quality-checking testamurs and awards aligned with the Australian Qualifications Framework (AQF) – Performing data cleansing to support reporting and compliance requirements – Providing advice to internal stakeholders and students regarding record updates – Escalating complex or non-compliant matters as required REQUIREMENTS – Experience in administration or student records, with experience in the education sector highly regarded – Strong attention to detail and a compliance-focused mindset – Confidence working with data and systems, with student management systems desirable – Excellent communication and stakeholder engagement skills – Ability to problem-solve and manage multiple requests with accuracy – Working with Children Clearance – Current police check – Certified right to work documentation – Certified copies of qualifications and transcripts WHY THIS ROLE MATTERS Accurate student records are essential to institutional integrity, regulatory compliance, and student trust. This role directly supports learners by ensuring their academic history, results, and qualifications are correctly recorded and recognised. By safeguarding data quality, the Student Records Officer contributes to reliable reporting and helps the organisation deliver a positive and consistent student experience. BONUS: APPLICATION ADVICE – Clearly highlight any experience with student administration, records management, or compliance-related tasks in your resume. – Provide specific examples that demonstrate attention to detail, data accuracy, and the ability to manage competing priorities. – If you have worked with student management systems or education databases, name the systems and describe your level of responsibility. – Emphasise your communication skills by outlining how you have supported students or internal stakeholders in previous roles. – Ensure all required clearances and documentation are current or in progress before applying, as these are essential for appointment. – Tailor your cover letter to reflect alignment with a customer-centric, team-based environment and an interest in vocational education.