OVERVIEW Holmesglen Institute is seeking a Student Recruitment and Admissions Officer to support prospective students throughout the application and enrolment process at the Chadstone Campus in Melbourne, Victoria. This role sits within the newly merged Student Recruitment and Admissions team and focuses on delivering a positive, streamlined student experience. The position involves providing course guidance, managing admissions processes, and collaborating with internal stakeholders to support recruitment and enrolment outcomes. Opportunities are available in both full-time and part-time fixed-term arrangements. KEY RESPONSIBILITIES – Deliver exceptional customer service and support prospective students throughout the enrolment journey – Provide tailored course advice aligned to students’ goals and career aspirations – Manage applications, admissions processes, and student enquiries in a timely manner – Build strong relationships with teaching departments and internal stakeholders – Support recruitment activities and initiatives to drive student enrolments and engagement – Guide students into suitable courses and identify support needs – Contribute to detailed Pre-Training Reviews (PTRs) – Work collaboratively within a fast-paced team environment – Support a seamless admissions experience from initial enquiry through to enrolment – Help students make informed study choices – Contribute to enrolment targets and recruitment success REQUIREMENTS – Strong customer service and communication skills – Ability to engage effectively with a diverse range of stakeholders – Excellent organisational skills and the ability to manage competing priorities – Ability to meet deadlines in a fast-paced environment – Strong problem-solving and critical thinking skills – Ability to provide accurate advice and solutions – Demonstrated ability to work collaboratively within a team – Adaptable and proactive approach to work – Experience using MS Office, CRM platforms, and Student Management Systems – Preferably experience within the education sector – Qualifications in business, marketing, education, communications, career counselling, or a related discipline, or significant relevant experience within the education sector – Victorian employee Working with Children Check required – Valid Police Check within the last 12 months required WHY THIS ROLE MATTERS Student recruitment and admissions professionals play an important role in helping students access education opportunities that align with their goals and career aspirations. This position contributes to a positive student experience by ensuring prospective learners receive timely guidance, accurate information, and appropriate support throughout the admissions process. The role also supports institutional recruitment objectives and strengthens collaboration across academic and administrative teams. BONUS: APPLICATION ADVICE – Tailor your resume and cover letter to highlight customer service, admissions, recruitment, or student support experience – Include examples of working with diverse stakeholders, managing multiple priorities, and meeting deadlines – Demonstrate familiarity with education systems, CRM platforms, or student management systems where relevant – Address the Key Selection Criteria clearly and provide concise examples of your skills and achievements – Highlight communication, teamwork, and problem-solving abilities with practical workplace examples – Ensure required checks and qualifications are current and clearly listed in your application