OVERVIEW The Manager, Student Insights role at Swinburne University of Technology is a senior professional position focused on strengthening student experience through data-informed planning, coordination, and continuous improvement. Reporting to the Director, Student Experience, the role operates across the Student Experience portfolio and the broader University to support inclusive, accessible, and high-quality services for students across domestic and transnational education environments. KEY RESPONSIBILITIES – Lead the coordination, reporting, and continuous improvement activities that support student experience priorities – Work across the Student Experience portfolio and the broader University to strengthen the accessibility, awareness, and effectiveness of student support services and initiatives – Translate student insights, institutional priorities, and external requirements into targeted initiatives, communications, reporting, and service improvement activities – Provide strategic and operational support to the Director, Student Experience and portfolio leaders – Lead portfolio-level reporting, committee coordination, and briefing preparation to support decision-making, compliance, and continuous improvement – Ensure timely, accurate, and evidence-based information is available for governance and planning purposes – Collaborate across service areas, academic units, and external partners to support a coordinated, student-centred approach to service delivery – Drive initiatives that improve student awareness and uptake of support services – Strengthen stakeholder engagement and capability across the University REQUIREMENTS – Demonstrated experience and understanding of the Higher Education sector – Proven ability to design and deliver promotional campaigns that drive awareness and uptake of services across multiple channels – Strong analytical capability, including the ability to interpret service data, translate insights into practical actions, and evaluate impact – Experience preparing high-quality reports, briefs, and committee papers, including options analysis and recommendations – Relevant tertiary qualification in a related field (such as education, marketing, finance, data management, communications, business, or analytics) and/or equivalent relevant experience WHY THIS ROLE MATTERS This role plays a critical part in ensuring that student experience initiatives are informed by evidence, aligned with institutional priorities, and responsive to student needs. By connecting data, stakeholders, and governance processes, the Manager, Student Insights helps the University deliver coordinated support services that are accessible, effective, and inclusive. The position contributes directly to continuous improvement and accountability in how student experience outcomes are planned, communicated, and achieved. BONUS: APPLICATION ADVICE – Clearly demonstrate your experience working within the higher education sector and your understanding of student experience frameworks – Use specific examples to show how you have translated data or insights into practical service improvements or targeted initiatives – Highlight your experience preparing reports, briefs, or committee papers that supported senior decision-making – Emphasise your ability to work collaboratively across diverse stakeholders, including professional staff, academics, and external partners – Align your cover letter with Swinburne’s focus on student-centred, inclusive, and evidence-based approaches to service delivery – Ensure your application addresses the key accountabilities and requirements outlined in the position description