About the Role The Enrolment Specialist reports to the Enrolment Specialist Coordinator and is responsible for providing expert course advice and study plan support to students. Acting as a key link between students, academics and teaching staff, the role manages a portfolio of courses within a designated teaching area and delivers specialist guidance on enrolment, course structures, study plans, and award requirements. As a critical contributor to the student experience at Swinburne, the Enrolment Specialist supports students throughout their studies in a professional, approachable, and customer-focused manner. The position handles complex course and study planning enquiries that require detailed knowledge beyond the scope of studentHQ, ensuring students receive accurate and timely advice. Building strong relationships with academic and teaching staff is essential, as is developing in-depth expertise in course requirements. The role also contributes to School Academic Committee (SAC) meetings, provides guidance to studentHQ staff to enhance general course knowledge, and works flexibly across Student Administration to support operational needs and staff development opportunities. This is a full-time, fixed term until 31 March 2027 position at our Hawthorn campus. About You To be suitable for this role you will need to have experience in the below key accountabilities: Experience coordinating student services functions, with a demonstrated ability to deliver high-quality support and outcomes to a diverse range of stakeholders. Excellent organisational and time management skills, with the ability to effectively prioritise competing demands and meet deadlines in a fast-paced environment. Demonstrated knowledge and understanding of Vocational Education (VE), Higher Education (HE), and Foundation Studies administrative processes, policies, and legislative requirements. Strong attention to detail, ensuring a high level of accuracy in administrative processes, records management, and written communications. Excellent interpersonal, written, and verbal communication skills, with the ability to provide clear advice, guidance, and support to students, staff, and internal and external stakeholders. Demonstrated commitment to delivering exceptional customer service, maintaining quality standards, and contributing to a culture of continuous improvement. Proven ability to develop, review, implement, and maintain policies, procedures, and operational guidelines. Strong analytical and problem-solving skills, with the ability to investigate complex issues, assess information, and make informed decisions. Proficiency in the Microsoft Office Suite and the ability to quickly learn and effectively use a range of business systems and software applications, including Student Management Systems and Customer Relationship Management (CRM) platforms. About Swinburne University of Technology Swinburne’s strategy draws upon our understanding of future challenges. We choose to build Swinburne as the prototype of a new and different university – one that is truly of Technology, of Innovation and of Entrepreneurship. We are committed to a differentiated university proposition in education and research. Our Ad Astra strategy is the cornerstone of Swinburne’s bold ambition to lead globally in technology-driven education and research. This strategy positions us to create transformative solutions, empower learners, and partner with industry to thrive in an ever-changing world. What We Offer You! Work your way with flexible working arrangements, including hybrid options and generous parental leave to support a balanced lifestyle. Exclusive