OVERVIEW The Student Support Officer role at Stanley College is a full-time, 12-month fixed-term position based primarily at the Mirrabooka Campus in Perth. Reporting to the Student Support Manager, this role is central to delivering high-quality, student-centred support across the entire student lifecycle. It is well suited to professionals in international and domestic education who are motivated by service excellence and positive student outcomes. KEY RESPONSIBILITIES – Provide end-to-end student support from initial enquiry through to ongoing academic assistance – Manage and respond to student enquiries in a timely and professional manner – Assist with online and face-to-face enrolments and onboarding processes – Monitor student attendance and academic progress, escalating concerns where required – Prepare and deliver student orientation sessions – Maintain a professional and supportive learning environment – Perform general administrative and customer service tasks to support Student Services operations REQUIREMENTS – Previous experience in an administrative or student support role within a fast-paced environment – Strong customer service focus with excellent communication and interpersonal skills – Highly organised with the ability to manage multiple tasks and work autonomously – Proficient in Microsoft Office Suite and general administrative systems – A proactive, adaptable, and student-focused approach with a commitment to service excellence WHY THIS ROLE MATTERS Student Support Officers play a critical role in ensuring students feel informed, supported, and engaged throughout their studies. By providing timely assistance, monitoring progress, and fostering a welcoming environment, this role directly contributes to student retention, wellbeing, and academic success. In an international education context, effective student support is essential to delivering positive experiences and meaningful educational outcomes. BONUS: APPLICATION ADVICE – Tailor your cover letter to clearly demonstrate your experience in student support, administration, or customer service within an education or fast-paced service environment. – Provide specific examples that show how you have supported students, handled enquiries, or managed multiple tasks simultaneously. – Highlight your communication skills and ability to work with diverse student cohorts, particularly in inclusive or multicultural settings. – Emphasise your organisational skills and experience using administrative systems or Microsoft Office tools. – Show alignment with the organisation’s values by expressing your commitment to student-centred service, inclusion, and professional conduct. – Ensure your application is well structured, concise, and submitted with all requested documents, including a current CV and tailored cover letter.