OVERVIEW The Student Administration – System Support Officer is a full-time, ongoing entry-level role within the Student Management Systems team at William Angliss Institute in Melbourne. It is designed for individuals who are interested in developing a career in systems and student administration within an educational environment. The role focuses on providing operational and technical support across student systems, records, and timetabling. KEY RESPONSIBILITIES – Assist teaching areas and Student Management Officers to effectively use the Student Management System. – Provide a high level of service to internal clients by monitoring, troubleshooting, and responding to system-related enquiries. – Assist the Configuration and Support Officer with system configuration tasks, including creating and maintaining user accounts, course and unit availabilities, templates, and system structures. – Assist the Timetabling Analyst to create and maintain timetabling data within the Student Management System. – Assist the Student Records Team Leader with verification of student results against relevant training packages and the Australian Qualifications Framework (AQF). – Support student records processes, including generating certificates and verifying qualifications. REQUIREMENTS – A degree or diploma in Business/Commerce, Administration, Information Technology, Science, or a similar discipline with little or no relevant work experience, or a suitable combination of lesser qualifications and relevant experience. – Demonstrated computer skills and proficiency in the Microsoft suite, particularly Excel. – Experience using student management systems, timetabling systems, or similar administrative systems. – High attention to detail, with the ability to enter data accurately and efficiently, including quality checking, correcting, and working with data in bulk. – Demonstrated ability to problem solve, troubleshoot issues, and prioritise tasks with minimal guidance and support. – High-level customer service skills and the ability to communicate effectively, both orally and in writing, with a diverse range of stakeholders. – Ability to work effectively both independently and as part of a team. – Demonstrated behaviours that align with the values of William Angliss Institute. WHY THIS ROLE MATTERS Student management systems underpin critical academic and compliance processes in higher education and vocational training. By supporting accurate records, reliable timetabling, and effective system use, this role helps ensure students, teaching staff, and administrators can operate efficiently and meet regulatory requirements. It also provides a strong foundation for professionals seeking long-term careers in education systems, administration, or institutional operations. BONUS: APPLICATION ADVICE – Carefully review the position description and ensure your application addresses each Key Selection Criterion clearly and directly. – Use specific examples to demonstrate your attention to detail, problem-solving ability, and experience with administrative or information systems. – Highlight any experience with student records, education administration, or customer service in complex organisations. – Emphasise your technical skills, particularly your proficiency with Excel and other Microsoft applications. – Show how your values and working style align with teamwork, service orientation, and accountability in an educational setting. – Ensure your resume is current and clearly structured, and submit all required documents before the stated closing date.