OVERVIEW James Cook University (jcu) is seeking a Student Placement Assistant to join the WIL, Placements and Accommodation Team in Townsville, Northern QLD. This full-time fixed-term role supports student placement activities, administrative coordination, and communication with staff, students, and external partners. The position focuses on ensuring high-quality placement processes, accurate record keeping, and positive service outcomes across the university environment. The role is based at the Townsville Bebegu Yumba campus and runs until 30 June 2027. JCU offers a supportive workplace with professional development opportunities, generous leave provisions, and benefits designed to support staff wellbeing and future growth. KEY RESPONSIBILITIES – Act as the first point of contact for student placement enquiries from students, staff, and external stakeholders – Support the delivery of successful student placement outcomes through customer-focused service – Provide accurate pre-placement administrative services to staff, students, and placement partners – Coordinate and process student pre-placement paperwork – Ensure interactions are professional, informed, and aligned with university processes – Monitor, document, and report student placement activity within university-wide databases – Maintain record keeping compliance and data accuracy – Support placement agreements and administrative tasks to a high-quality standard REQUIREMENTS – Effective written and oral communication skills with strong interpersonal abilities – Ability to deliver customer centric service and positive outcomes – Organisational and time management skills with the ability to prioritise competing deadlines – Effective computer and data entry skills using Microsoft Office and specialist student and learning software – Ability to work independently and collaboratively within a high-volume environment – Demonstrated attention to detail in administrative and placement processes WHY THIS ROLE MATTERS This role contributes to ensuring positive placement experiences for every student by supporting efficient administration and communication processes. Placement activities are an important part of university learning, helping students develop practical skills and prepare for their future careers. Working within jcu allows staff to support education and research outcomes while contributing to a university focused on regional and global impact. The role also supports compliance, consistency, and strong relationships with placement partners. BONUS: APPLICATION ADVICE – Tailor your cover letter to the listed requirements and demonstrate relevant administrative skills – Highlight examples of customer service, communication, and teamwork experience – Include experience managing deadlines, records, or high-volume workloads – Demonstrate familiarity with Microsoft Office and database systems – Show how your experience supports student services, placement coordination, or university administration – Proofread your application carefully before submission to ensure accuracy and professionalism