OVERVIEW Navitas Pty Limited is seeking an International Course Advisor to support international student recruitment within its Careers & Industry Division in Sydney, NSW. This phone-based role focuses on guiding prospective international students through the course selection and admissions process while delivering a student-first experience. The position involves close collaboration with recruitment, admissions, and support teams to help students make informed education decisions. KEY RESPONSIBILITIES – Engage with prospective international students through phone, email, and web platforms. – Provide accurate course information, entry requirements, visa-related guidance, and details about support services. – Support students through the admissions and enrolment journey. – Manage prospective student pipelines using CRM systems. – Progress leads through the enrolment funnel. – Maintain accurate and timely records of student interactions and correspondence using Salesforce and internal systems. – Ensure all communication and actions comply with international student regulations and admissions policies. – Collaborate with International Admissions, Recruitment Managers, and campus support teams. – Contribute to enrolment targets while maintaining a student-centered approach. REQUIREMENTS – Experience in sales or customer service. – Ideally, experience in international education, outbound call centres, or high-volume enquiry handling. – Strong verbal and written communication skills. – Confident and professional phone manner. – Ability to build trust and rapport quickly. – Experience using Salesforce or similar CRM platforms. – Understanding of the international student journey. – Ability to support students from diverse cultural backgrounds. – Strong attention to detail. – Ability to manage multiple priorities in a fast-paced environment. – Positive attitude, resilience, and goal-oriented approach. WHY THIS ROLE MATTERS International Course Advisors play an important role in helping students access education opportunities that align with their academic and career goals. By providing accurate information and supportive guidance, professionals in this role help students navigate complex admissions and enrolment processes with confidence. Effective student advising also contributes to a positive institutional reputation and stronger student outcomes. BONUS: APPLICATION ADVICE – Highlight any experience working with international students, education providers, customer service teams, or high-volume enquiries. – Include examples of how you have used CRM systems such as Salesforce to manage leads, records, or customer interactions. – Demonstrate strong communication skills by using clear, professional language in your CV and cover letter. – Emphasize your ability to work in multicultural environments and support people from diverse backgrounds. – Prepare examples that show attention to detail, time management, and the ability to handle multiple priorities. – Research Navitas and its education brands so you can explain why you are interested in supporting international students within the organization.