OVERVIEW The Student Support Advisor (Identified Role) at the University of Canberra is a full-time position dedicated to supporting Aboriginal and Torres Strait Islander students across their academic journey. Based within the Ngunnawal Centre, this role focuses on engagement, retention, and student success through culturally safe, proactive support. Two positions are available at UC Level 5, offering a competitive salary plus superannuation. KEY RESPONSIBILITIES – Build and maintain positive relationships with students, staff and community stakeholders. – Represent the Ngunnawal Centre at University and community events, including Open Day, Career Expos and outreach activities. – Support Indigenous student engagement, retention and academic success. – Engage with students through a variety of channels, including face-to-face, phone, email and social media. – Coordinate and promote opportunities such as scholarships, awards and support services. – Contribute to a welcoming, culturally safe and supportive environment for students. REQUIREMENTS – Aboriginal and/or Torres Strait Islander identity (identified position). – Deep understanding of the issues relating to and affecting Aboriginal and Torres Strait Islander peoples. – Ability to communicate sensitively and effectively with Aboriginal and Torres Strait Islander students. – Consistent, dependable and highly organised approach to work. – Strong commitment to student success and service delivery. – Ability to build meaningful relationships with students and colleagues. – Current ACT Working With Vulnerable People (WWVP) registration, or ability to obtain one. WHY THIS ROLE MATTERS This role plays a vital part in advancing equity, access, and student success within higher education by providing tailored support to Indigenous students. By strengthening engagement and retention, the Student Support Advisor contributes to improved educational outcomes and leadership pathways for Aboriginal and Torres Strait Islander communities. The position also supports the University of Canberra’s broader commitment to inclusion, reconciliation, and culturally safe practice. BONUS: APPLICATION ADVICE – Clearly address your lived experience, cultural knowledge, and understanding of issues impacting Aboriginal and Torres Strait Islander students in your cover letter. – Provide practical examples of how you have supported students, communities, or engagement initiatives in previous roles. – Demonstrate strong organisational skills and reliability by outlining how you manage multiple priorities and student interactions. – Highlight your communication approach, particularly your ability to engage sensitively across different channels. – Ensure your application shows alignment with the University of Canberra’s values around equity, inclusion, and student-centred support. – Confirm your WWVP status or outline your readiness to obtain registration if successful.