OVERVIEW The Deputy Director – Student Advising is a senior leadership position within CQUniversity’s Students Directorate, responsible for shaping and strengthening student advising services across a multi-campus and digital environment. The role focuses on delivering a consistent, high-quality advising experience that supports student success, satisfaction, and retention from enrolment through completion. Working within the Student Service SPOT model, this position combines strategic leadership, operational oversight, and service innovation at scale. KEY RESPONSIBILITIES – Leading the strategic direction and optimisation of student advising services. – Driving performance and continuous improvement across student advising functions. – Using data and insights to improve student outcomes and the student experience. – Strengthening and enhancing the Student Service SPOT model. – Leading and managing a geographically dispersed, multi-campus advising team. – Collaborating with academic and professional areas to enhance the student journey. – Overseeing service design, programs, and initiatives aligned to student needs. – Managing resources and workforce planning to support sustainable service delivery. – Building staff capability, engagement, and performance within advising teams. – Contributing to institutional strategy, policy development, and service design as part of the Directorate leadership team. REQUIREMENTS – Postgraduate qualifications with extensive relevant experience, or equivalent senior management expertise. – Proven success in leading customer-focused service functions, including strategy development, operational delivery, and resource management. – Demonstrated ability to lead and inspire high-performing, geographically dispersed teams. – Highly developed interpersonal, communication, and stakeholder engagement skills, including the ability to influence at senior levels. – Strong analytical capability with experience using data to inform strategy and continuous improvement. – Deep understanding of the Australian tertiary education sector and student advising practices. – Knowledge of contemporary student success, retention, and engagement strategies. WHY THIS ROLE MATTERS Effective student advising is central to student success, retention, and equity of access in contemporary higher education. This role plays a critical part in ensuring students receive timely, coordinated, and personalised support across complex study pathways. By leading advising services at scale, the Deputy Director helps translate institutional strategy into practical outcomes that improve both the student experience and organisational performance. BONUS: APPLICATION ADVICE – Clearly demonstrate your experience leading large or distributed student service teams and how you maintained consistency and service quality across locations. – Use specific examples to show how you have applied data and insights to improve student outcomes, service efficiency, or customer experience. – Align your leadership philosophy with service excellence, continuous improvement, and student-centred design, using language relevant to higher education. – Highlight experience working across academic and professional boundaries, particularly where collaboration improved the student journey. – In your cover letter, address both strategic leadership and operational delivery, showing how you balance long-term vision with day-to-day performance. – Ensure your application reflects an understanding of the Australian tertiary education context and contemporary student advising challenges.