OVERVIEW The Team Lead, Exams and Results Central is a full-time, continuing role within the Student Experience and Success Portfolio at Adelaide University. The position focuses on leading a specialist team that delivers high-quality, student-centred exams and results services across the institution. This role suits experienced leaders who thrive in busy, collaborative environments and are motivated by work that directly supports student success. KEY RESPONSIBILITIES – Lead the Exams and Results team to deliver high-quality, student-centred services – Oversee the planning, scheduling, and delivery of exams and results processes across the university – Manage the preparation of exam timetables and allocation of exam venues – Coordinate and manage the invigilator workforce – Communicate with internal and external stakeholders to ensure seamless exams delivery – Monitor quality, data integrity, and reporting related to exams and results – Support outcomes and focus areas for working groups and committees – Work closely with academic and professional staff, external vendors, and exam venues REQUIREMENTS – Experience leading and developing a high-performing team in a customer service administration environment – Experience coordinating complex exams and results processes, including event management, compliance, and data integrity, particularly in an exams and results context – Experience implementing process improvements and managing change – Experience in stakeholder engagement and relationship management – Experience in analytical problem-solving and communication WHY THIS ROLE MATTERS Exams and results are critical touchpoints in the student lifecycle, directly affecting progression, completion, and overall student confidence in institutional systems. By ensuring these processes are accurate, timely, and student-focused, this role helps uphold academic integrity and institutional credibility. Effective leadership in this area supports both student success and the smooth functioning of academic operations. BONUS: APPLICATION ADVICE – In your cover letter, clearly link your leadership experience to managing complex, high-volume administrative processes, particularly in exams or student services environments. – Use specific examples that demonstrate how you have improved processes, managed change, or enhanced service quality in previous roles. – Highlight your experience working with diverse stakeholders, including academic staff, professional teams, and external partners. – Emphasise your ability to lead teams during peak activity periods and maintain quality, accuracy, and staff engagement. – Ensure your CV clearly outlines relevant leadership responsibilities, scope of operations managed, and any direct involvement with exams, assessments, or compliance-related processes.