OVERVIEW The Enrolment and Course Advisor role at Flinders University is a student-facing professional position focused on delivering accurate, holistic enrolment and course planning advice. Based at Bedford Park in Adelaide, this continuing full-time role sits within Student Administration Services and supports students across their academic lifecycle. The position requires strong policy knowledge, sound judgement, and a commitment to service excellence in a complex higher education environment. KEY RESPONSIBILITIES – Develop and deliver comprehensive, timely, and high-quality enrolment and course advice services to students – Provide holistic support including study plan advice and management, credit approval and processing, and exchange or study abroad support – Answer complex student enquiries and provide specialised assistance and guidance – Manage the approval and updating of study plans within the Student Information System – Act as a key contact point for staff and students regarding interpretation of enrolment policies and operational procedures – Serve as a subject matter expert in enrolments and course planning, offering impartial advice to College Executive staff, academics, external stakeholders, and committees – Assess student progress against course requirements and determine or recommend course completions REQUIREMENTS – Demonstrated experience and well-developed knowledge of processes related to course offerings or complex course planning advice within an education environment or equivalent – Proven ability to make decisions, apply judgement, and use problem-solving skills when managing sensitive and complex matters – Strong communication skills, both written and verbal, suitable for a student-facing advisory role – Ability to collect, analyse, and interpret data while working with complex database systems – Exceptional interpersonal skills to build and maintain effective relationships with students, staff, and stakeholders through collaborative interaction and negotiation – Capacity to work independently with accuracy and attention to detail, as well as collaboratively within a team in a high-volume operational environment – Previous experience interpreting and advising on statutes, course rules, administrative policies, and procedures – Experience providing risk assessments and recommendations relating to course requirements and compliance WHY THIS ROLE MATTERS Effective enrolment and course advice directly impacts student progression, retention, and completion outcomes. By ensuring students receive accurate guidance and consistent policy interpretation, this role helps maintain academic integrity while supporting equitable access to higher education. The position also contributes to institutional strategy by enabling a student-centred culture and supporting long-term educational success. BONUS: APPLICATION ADVICE – Emphasise concrete examples of providing complex course or enrolment advice, particularly where policy interpretation or judgement was required – Highlight experience working with student information systems, databases, or high-volume administrative environments – Demonstrate your communication skills by clearly explaining how you have supported students through complex or sensitive academic situations – Show evidence of collaboration by describing how you have worked with academics, professional staff, or external stakeholders – Reflect the organisation’s values by referencing equity, inclusion, and a student-centred approach in your application – Prepare to discuss how you manage accuracy, compliance, and attention to detail while balancing service delivery demands