National Manager, Student Support Hub Sydney Campus Full-time opportunity, Continuing Passionate about improving student experiences through strong team leadership and better support services that help students succeed. Join the university that takes a personalised approach to education $146,765 (level 9) + 14.5% superannuation. About the university We believe in the power of education to transform lives, strengthen communities and help people become the best version of themselves. The University of Notre Dame Australia is a modern, national Catholic university that serves more than 12,000 students across its campuses in Fremantle, Broome and Sydney. With a community of over 1,000 academic and professional staff, Notre Dame is recognised for its personalised learning environment, strong graduate outcomes and holistic educational philosophy rooted in critical thinking, ethics and the Catholic intellectual tradition. About the office The Office of the Associate Deputy Vice Chancellor – Academic & Registrar supports the University’s academic delivery and ensures registrar requirements are met. It also coordinates student experience and student-facing activities in collaboration with the Academic Registrar, serving as a key link between Student Administration, Student Life, and the Library. About the role The National Manager, Student Support Hub reports to the Associate Deputy Vice Chancellor Academic and oversees enquiry management, student services, and pastoral care through the University’s centralised Student Support Hub. The position leads and supports a team to deliver timely, accurate information across the student lifecycle, contributing to an exceptional student experience. Key Responsibilities Provide strategic leadership for the Student Hub, driving continuous improvement in student experience, service delivery, and engagement initiatives. Lead the implementation, optimisation, and maintenance of Student Hub systems to improve efficiency, service quality, and enquiry resolution. Oversee centralised Student Hub operations across campuses and digital channels, ensuring high-quality, student-focused support services. Manage and develop Student Hub staff, fostering a positive team culture, performance excellence, and ongoing professional development. Establish and monitor KPIs, service standards, and quality assurance processes to ensure compliance, consistency, and excellent customer service. Analyse student feedback, service data, and sector best practices to provide strategic insights and recommendations for continuous improvement. Collaborate with internal stakeholders, including Marketing, IT, Communications, and Facilities, to enhance student support services and communications. Oversee departmental budgets, resourcing, and compliance with university policies while supporting student retention, engagement, and success outcomes. Qualifications, skills & experience Postgraduate qualification or equivalent extensive management experience in student services, customer engagement, or a related field. Demonstrated experience leading enquiry management and engagement programs within a university or large, complex organisation. Strong leadership capability in delivering high-quality customer service and managing high-performing teams. Strong people management skills with the ability to motivate staff, provide direction, and deliver effective training and development. Excellent communication skills, including experience developing reports, scripts, promotional content, and stakeholder communications. Ability to provide strategic advice and implement evidence-based, student-focused service improvements and best practices. Strong organisational and time management skills, with the ability to manage competing priorities in a fast-paced environment. Experience using CRM systems, databases, and digital collaboration tools to support service delivery and