OVERVIEW The Sales & Conversion Officer at Australian Catholic University (ACU) is a student-facing professional role focused on maximising prospective student applications and enrolments. Based at the Melbourne campus, this full-time, fixed-term position sits within the Future Students team and supports university-wide recruitment goals. The role blends sales operations, customer service, and student engagement across the enquiry-to-enrolment lifecycle. KEY RESPONSIBILITIES – Support the implementation of the sales and conversion operational plan for ACU programs – Work collaboratively with the Future Students team to foster a positive culture of customer service and performance excellence – Nurture prospective students through enquiry, application, and enrolment stages – Apply student acquisition and conversion tactics to maximise applications and enrolments – Maintain a detailed understanding of university courses, application and enrolment processes, campus amenities, and student services – Deliver a high standard of customer service that clearly communicates ACU’s unique offering – Contribute to Future Students programs and attend recruitment events and activities, including those held outside standard business hours and at offsite locations REQUIREMENTS – Experience relevant to student acquisition and conversion activities – Ability to work collaboratively within a team environment – Flexibility to work outside standard business hours as required for events and activities – Eligibility to hold a Working with Children Check (WWCC) and/or Working with Vulnerable People Check (WWVP), depending on location – Australian work rights, with appropriate status for fixed-term employment – Willingness to complete mandatory pre-employment declarations and background checks in line with university compliance requirements WHY THIS ROLE MATTERS This role directly influences how prospective students experience ACU during some of their most important decision-making moments. By combining personalised engagement with structured conversion strategies, the Sales & Conversion Officer helps ensure students feel informed, supported, and confident in choosing ACU. The position also supports institutional sustainability by contributing to enrolment outcomes aligned with the university’s mission and values. BONUS: APPLICATION ADVICE – Clearly demonstrate your experience supporting prospective students through enquiry, application, or enrolment pathways – Use examples that show how you have applied sales, conversion, or customer service strategies in an education or service-based setting – Show your understanding of student decision-making journeys and how timely, accurate information impacts conversion – Reference your ability to work flexibly, including participation in events or activities outside standard hours – Align your application with ACU’s mission, values, and commitment to inclusion and the common good – Ensure all required documentation is complete, including responses to selection criteria and pre-screening questions, before submission