About HIMAA The Health Information Management Association of Australia (HIMAA) is the peak national body for health information management professionals. We empower health information professionals to thrive in their career and life-long learning including through our Registered Training Organisation education services. We advocate as the trusted and authoritative voice on health information management. We deepen and broaden the health information management community for meaningful connection. We empower, advocate and support health information management professionals to contribute to better healthcare through management and use of information. As a fully remote organisation, we foster a culture of respect, empowerment, and purpose-driven leadership. As a fully remote organisation, we embrace innovation and collaboration to create a dynamic and inclusive work environment. Every team member’s contributions matter. Our commitment to excellence ensures we drive meaningful progress in health information management education and practice, equipping our members and students to shape the future of healthcare. About the Role To provide timely, accurate and professional frontline support to prospective and current students, ensuring student administration processes, communications and records are managed in accordance with HIMAA policies and procedures and the Standards for Registered Training Organisations (RTOs) 2025 . Key Responsibilities Student Support and Administration Manage student enrolments and progression activities in line with organisational processes, including Processing enrolments, withdrawals, deferrals, extensions, and course transfers Reviewing and approving ID submissions and qualification documentation Identifying and resolving USI mismatches , including communicating required actions to students Monitor and support student engagement and academic progress by: Identifying students who may require academic or personal support and escalating to the Manager Managing Study Support Session bookings via Microsoft Teams Tracking students approaching or reaching course completion deadlines and communicating proactively Coordinating exam workshop participation , including: – Uploading students to sessions – Ensuring accurate communication is provided – Reporting exam candidates to the external invigilator team – Issuing certificates upon completion following academic approval Complaints Handling Manage and resolve student complaints in accordance with organisational policies and procedures Ensure all complaints are handled professionally, fairly, and in a timely manner Provide timely, accurate and professional communication via email and phone with prospective students, existing students and stakeholder enquiries, including managing multiple email inbox enquiries. Maintain impeccable data and records pertaining to prospective students, existing students and stakeholder enquiries. Identify recurring information gaps or misunderstandings to inform quality improvement objectives. Coordinate student submissions for HIMAA Matters. Finance Administration 1. Provide students with information on financial terms and conditions. 2. Activate fee subscription for new enrolments. 3. Issue invoices associated with extensions, deferral and exam bookings. 4. Manage age receivables and follow up non-payments. Key Selection Criteria You will be assessed on your ability to meet the following key selection criteria and within the context of the ‘Key Responsibilities’ described above. Qualifications A Certificate IV in VET or higher education in education support, training and assessment (TAE), or business administration is strongly encouraged. Experience and Skills Experience in the Australian VET sector, including RTO compliance, LMS use, and student support across the