The Student Experience Officer will be the first point of contact for student experience-related enquiries. You will be responsible for providing student advice, guidance, and help to students and trainers at the ACBI Sydney campus, regarding services, products,s and procedures. Reporting inside the Academic and Student Experience Team, your primary responsibility will be to function as a channel of communication between the team and students. You will be front-facing with students, working with student enquiries in person, over the phone, and online throughout your day. You will also be coordinating students’ events, coaching,g and supporting them. Enquiries may also extend to include guardians of students, agents, or internal departments. The role requires the Student Experience Officer to help provide students with a seamless and enjoyable experience. About Us ACBI is a dynamic and growing Registered Training Organisation (RTO) committed to delivering high-quality vocational education and training. Based in Sydney, we are passionate about supporting students in achieving their academic and career goals. The position delivers general administrative functions, customer service, coordination support for activities and projects, and assists in maintaining effective communication and services across the organisation. Main Accountabilities Act as a first point of contact for student support matters Provide timely, professional and student-centred support to students experiencing academic, personal, or well-being challenges Maintain accurate and confidential student records in accordance with institutional policies and privacy requirements. Work collaboratively with trainers and staff to support a consistent and high-quality student experience. Organising, coordinating and promoting student activities, webinars and social events Create and manage engaging social media posts to promote events and student activities Provide administrative support to student enquires Maintain clear and professional communication with students and staff Manage and process student enrolments, ensuring compliance and accuracy Respond promptly and professionally to prospective and current student enquiries Experience & Skills Required : Relevant tertiary qualification and/or equivalent work experience in the vocational education and training (VET) sector 2–3 years’ experience in administrative roles within vocational education and training highly desirable High level of proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint) · Passion for great student service · Excellent communication and interpersonal skills, verbal and written · Can work independently as well as part of a driven team · Experience using student management software systems (RTO Manager) and Moodle highly desirable · Social media marketing skills highly desirable Excellent organisational, time management, and problem-solving skills