OVERVIEW Alfa College is hiring a Student Service & Admin Support Officer for its Brisbane campus in Underwood, Queensland. This role supports student services, administration, academic coordination, and finance-related activities within an international education environment. The position is suited to candidates with CRICOS and counselling experience who can manage sensitive information, provide strong student support, and contribute to a growing college environment. KEY RESPONSIBILITIES – Respond to inquiries from prospective international students and education agents in a professional and efficient manner. – Coordinate student admission documents received from education agents and international students. – Maintain data entries on the Student Management System. – Handle general office tasks and administrative support. – Provide scheduling support by booking appointments and preventing scheduling conflicts. – Screen phone calls and take messages. – Sign in, greet, and assist visitors. – Maintain professional communication via phone, email, and mail. – Maintain student attendance records and files. – Assist with enrolments, USIs, and student IDs. – Identify and report continuous process improvements. – Assist students and the campus manager as required. – Provide orientation support. – Support trainers. – Order and restock stationery, uniforms, and office supplies. – Monitor and report student tuition fees. – Support admission activities and excursion schedule arrangements. – Update student results in Axcelerate. – Monitor student course progress. – Send warning letters each term and inform the admissions team if enrolment cancellation is required. – Work with the Academic Manager to support assessment upload tasks. – Contact students for support lessons. – Process certificates or statements for students. – Record student payments. – Monitor outstanding payments and contact students regarding balances. REQUIREMENTS – CRICOS and counselling experience. – Ability to handle sensitive information. – Professional and business-like presentation. – Adaptable and proactive approach. – Strong verbal and written communication skills. – Well-organized work style. – Focus on student experience. – Experience working with Axcelerate platforms. – Advanced Microsoft Office skills. – Strong attention to detail. – Minimum 12 months experience in an office environment. – Experience in an international education environment, especially within an RTO, is advantageous. – Fluency in a second language is highly regarded but not essential. – Ability to work as part of a team. WHY THIS ROLE MATTERS This role plays an important part in supporting the day-to-day experience of international students throughout their enrolment and study journey. Effective administration, accurate student records, and responsive communication help education providers maintain compliance standards while delivering quality student support. The position also contributes to smooth campus operations by assisting academic, admissions, and finance functions. BONUS: APPLICATION ADVICE – Tailor your resume to highlight experience in international education, student services, or office administration. – Include examples of working with student management systems such as Axcelerate. – Demonstrate strong organizational skills and attention to detail with practical examples from previous roles. – Mention any experience supporting CRICOS compliance, enrolments, or student engagement activities. – Highlight communication skills, especially when working with students, education agents, or multicultural teams. – Submit your application