OVERVIEW The Student Success Assistant role at Murdoch University is a frontline position focused on supporting students throughout their academic journey, from enrolment to graduation. Working within a collaborative Student Success Team, this role contributes to a positive, inclusive, and supportive university experience for both domestic and international students. It is well suited to individuals who are passionate about student engagement, wellbeing, and practical problem-solving in a higher education environment. KEY RESPONSIBILITIES – Providing pastoral care to students experiencing challenges with their studies, with guidance from a Student Success Advisor – Responding to and triaging student enquiries, escalating complex matters when required – Referring students to appropriate on- and off-campus support services – Supporting outreach initiatives for students identified as at-risk or impacted by progression requirements REQUIREMENTS – At least 6 months of experience in a customer service role, with a genuine passion for helping others – Strong communication and interpersonal skills, with the ability to confidently connect with people – Currently completing (or having completed) an undergraduate degree, with at least first year completed at Murdoch University, or a full degree from another recognised institution – Comfort using a range of computer applications, including word processing, spreadsheets, and database systems – A proven ability to deliver outstanding customer service by understanding customer needs and going the extra mile to meet them – A valid Working With Children Check, or the ability to register for one in line with University procedures – Current and valid work rights in Australia, noting that visa sponsorship is not available for this position WHY THIS ROLE MATTERS Student success roles play a critical part in higher education by ensuring students feel supported, informed, and connected throughout their studies. By providing timely assistance and appropriate referrals, Student Success Assistants help reduce barriers to progression and contribute to improved retention and completion outcomes. This role also supports a university’s broader commitment to equity, wellbeing, and inclusive access to education. BONUS: APPLICATION ADVICE – Carefully review the Position Description and ensure your cover letter directly addresses the selection criteria using clear, practical examples – Highlight customer service or student-facing experiences that demonstrate empathy, problem-solving, and effective communication – Emphasise any experience working with diverse student cohorts, including international students or those facing academic or personal challenges – Clearly outline your current study status or completed qualifications, including the institution and level achieved – Submit all required documents through the official online application system before the closing date, as emailed or posted applications are not accepted