OVERVIEW The International Future Students Enquiry & Conversion Officer role at Southern Cross University focuses on engaging prospective international students and supporting them from initial enquiry through to application and offer acceptance. Based at the Gold Coast or Lismore campus, this full-time, continuing position sits within a sales and customer service environment and plays a key role in international student recruitment. The role combines communication, relationship management, and process-driven enquiry handling within a regional Australian university context. KEY RESPONSIBILITIES – Engage with potential international students through outbound calls, CRM activity, emails, and follow-ups to understand their needs and convert enquiries into applications and acceptances – Respond to prospective student enquiries efficiently and warmly across multiple channels, including phone, email, live web chat, and social media – Follow established systems, protocols, and procedures to ensure timely, accurate, and consistent information is provided – Use the Customer Relationship Management (CRM) system for lead capture, reporting, communication, and maintaining accurate records – Assist with outreach conversion activities and promotional events, such as Open Days, by providing professional support to prospective students REQUIREMENTS – Excellent written and verbal communication skills – Proficiency in English – Strong phone presence, cold-calling ability, and customer service skills – A relevant tertiary qualification at Associate Diploma level, and/or progress toward completion of a Bachelor-level degree, and/or previous experience in an outbound call centre or related sales role (preferred) – Proficiency in Microsoft Office Suite – Experience using CRM software such as Microsoft Dynamics – Fluency in additional languages such as Mandarin, Hindi, Nepalese, Korean, Vietnamese, Sinhala, Tamil, Portuguese, or Bengali is highly regarded – Australian or New Zealand citizenship, Australian permanent residency, or current working rights in Australia for the duration of the appointment WHY THIS ROLE MATTERS International enquiry and conversion roles are central to a university’s ability to connect with students across global markets and support informed study decisions. This position directly influences international enrolment outcomes while shaping prospective students’ first impressions of the institution. Within a regional university setting, the role also contributes to sustaining diverse campus communities and long-term institutional growth. BONUS: APPLICATION ADVICE – Clearly address each selection criterion in your cover letter, using concise examples that demonstrate your communication and customer service experience – Highlight any experience with outbound calling, sales environments, or enquiry handling, especially where conversion or follow-up was required – If you speak additional languages, specify your level of fluency and how you have used these skills in professional or customer-facing contexts – Demonstrate familiarity with CRM systems by explaining how you have used them for record-keeping, reporting, or customer communication – Emphasise your ability to work within established processes while maintaining a friendly and student-focused approach – Show motivation for working in international education and in a regional Australian university environment