OVERVIEW The Student Affairs and Internship Manager at IES Abroad Sydney plays a central role in shaping the day-to-day student experience while ensuring programs run smoothly and safely. This hands-on position combines student wellbeing support, internship coordination, and operational management within an international education environment. The role suits a highly organised, culturally aware professional who enjoys balancing direct student support with behind-the-scenes administration and leadership. KEY RESPONSIBILITIES – Support student wellbeing and safety throughout their program – Respond to student issues with calm judgement and appropriate escalation – Participate in after-hours on-call support on a rotating basis – Ensure compliance with safety protocols and support risk management for activities – Support the management and delivery of all student programs – Build and maintain relationships with internship hosts and community partners – Oversee student internship experiences, including matching, preparation, and support – Contribute to improving program quality and student outcomes – Contribute to orientations, excursions, and co-curricular activities – Support a welcoming, inclusive, and culturally engaging student community – Assist with housing coordination and provider liaison when required – Participate in occasional evening and weekend activities and field trips – Integrate sustainability and social impact into programming – Maintain accurate student records and compliance documentation – Support budgeting, expense tracking, and basic financial administration – Oversee logistics for programs, events, and travel – Contribute to improving systems and processes – Support Centre operations and provide continuity when the Centre Director is unavailable REQUIREMENTS – Experience in student affairs, international education, higher education, or a related field – Strong understanding of the Australian university sector – Excellent interpersonal and intercultural communication skills – Confidence supporting students in challenging situations – Strong organisational skills and attention to detail – Ability to manage multiple priorities in a fast-moving environment – Proactive, self-directed working style with good judgement – Commitment to education, cultural exchange, and social impact – Bachelor’s degree – First Aid certificate – Working With Children Check – Full working rights in Australia WHY THIS ROLE MATTERS This role directly influences student wellbeing, learning, and personal growth during an important international experience. By combining student support with internship and program leadership, the position helps ensure that academic, professional, and cultural outcomes are well integrated. Strong management in this role contributes to safe operations, meaningful community partnerships, and consistently high-quality study abroad programs. BONUS: APPLICATION ADVICE – Clearly demonstrate your experience supporting students, particularly in wellbeing, advising, or crisis-response contexts. – Highlight examples where you managed multiple responsibilities or balanced student-facing work with administrative or operational tasks. – Show evidence of intercultural competence and your ability to work effectively with students and partners from different cultural backgrounds. – If applicable, explain your experience with internships, employer engagement, or coordinating experiential learning programs. – Use your cover letter to communicate your values, motivation for international education, and why this role aligns with your professional goals.