OVERVIEW The Student Advisor role at The University of Western Australia supports students across the full academic lifecycle, from enrolment through to graduation, with a strong focus on academic success, wellbeing, and engagement. Based in Crawley, Perth, this full-time, fixed-term position runs through April 2027 and sits within the Directorate of Student Success and Progression. The role contributes directly to UWA’s goal of delivering a world-class, student-centred experience within a collaborative university environment. KEY RESPONSIBILITIES – Provide high-quality, student-centred advisory and administrative support throughout the student journey – Support students’ academic progression and strengthen their connection to their school or discipline – Deliver accurate advice and resolve complex student enquiries – Maintain effective systems, processes, records, and reports related to student administration – Work collaboratively within the Student Office team and with academic and professional staff – Contribute to continuous improvement of student administration and advisory services REQUIREMENTS – Relevant tertiary qualifications or equivalent experience – Substantial administrative experience in a complex, service-focused environment – Highly developed written and verbal communication skills – Ability to provide clear, accurate, and empathetic advice to students and staff – Strong organisational skills with the ability to manage competing priorities and meet deadlines – Demonstrated ability to maintain accurate records and reports – Capacity to work independently with initiative and as part of a collaborative team – Confidence using a range of computing systems – Strong commitment to exceptional student experience and customer service – Eligibility to work in Australia WHY THIS ROLE MATTERS Student Advisors play a critical role in ensuring students can successfully navigate university systems and requirements, particularly in large and complex institutions. By providing accurate guidance and timely support, this role helps improve retention, progression, and overall student satisfaction. For universities with diverse student cohorts, effective advising is central to delivering equitable and high-quality education outcomes. BONUS: APPLICATION ADVICE – Carefully map your resume and cover letter to the selection criteria, using clear examples from your experience – Highlight experience working with student services, academic administration, or complex advisory environments – Demonstrate your communication skills by showing how you have delivered clear and empathetic advice in past roles – Emphasise your ability to manage competing priorities while maintaining accuracy and attention to detail – Show evidence of collaboration with academic or professional stakeholders in a university or similar setting – Ensure you address eligibility to work in Australia and submit your application before the stated closing date