OVERVIEW The Examinations Support Officer at UNSW College plays a central role in ensuring the smooth delivery of high-stakes examinations for diverse pathway and transnational education programs. Based on campus in Kensington, this full-time, ongoing position supports both online and face-to-face assessments in a highly regulated academic environment. Working closely with academic and operational teams, the role focuses on accuracy, compliance, and a high-quality student experience for international cohorts. KEY RESPONSIBILITIES – Support the coordination and delivery of online and in-person examinations – Build, upload, and test exams within Moodle and other systems – Assist with exam scheduling, administration, and invigilation processes – Coordinate with academic staff during exam preparation and testing – Provide pre- and post-exam administrative support for onshore and offshore programs – Support student and staff information sessions – Contribute to continuous improvement initiatives across examinations and administration functions – Ensure compliance with policies, procedures, and quality standards REQUIREMENTS – Previous experience in administration or student services – Excellent organisational skills and attention to detail – Strong interpersonal and communication skills – Ability to manage competing priorities and meet deadlines – Confidence working both independently and collaboratively in a busy team environment – Strong computer literacy, including experience with Microsoft Office and database or learning management systems – Customer-focused approach and ability to work with diverse stakeholders – Cultural awareness and the ability to communicate effectively with people from international backgrounds – Experience using Moodle or another Learning Management System in an assessment environment – Australian Citizenship, New Zealand citizenship, or Australian Permanent Residency WHY THIS ROLE MATTERS Examinations are a critical point of integrity, progression, and student trust within international education programs. This role helps ensure that assessment processes are delivered consistently and fairly across multiple programs and locations. By supporting reliable exam operations, the Examinations Support Officer directly contributes to academic quality, student confidence, and institutional compliance. BONUS: APPLICATION ADVICE – Tailor your cover letter to demonstrate hands-on experience with examinations, assessments, or academic administration rather than general office support alone – Highlight any direct experience working with learning management systems, particularly Moodle, and explain your role in assessment setup or testing – Provide examples that show how you manage deadlines and competing priorities during peak periods – Emphasise your experience working with international students or culturally diverse stakeholders – Show that you understand the importance of compliance, accuracy, and confidentiality in high-stakes academic environments – Keep your application clear and well-structured to reflect the organisational skills required for the role