OVERVIEW The Quality Officer role at the University of Melbourne is a full-time, fixed-term position focused on strengthening the quality and consistency of student support services. Based within Student Equity and Disability Services (SEDS), the role plays a central part in ensuring equitable, student-centred practices across the University. This position suits professionals with experience in quality assurance, continuous improvement, and working within complex service environments. KEY RESPONSIBILITIES – Coordinate the development, maintenance, and continuous improvement of the SEDS Quality Framework, ensuring consistency across service areas. – Establish and manage quality audit schedules, including preparation, data collection, record checks, and documentation of findings for review. – Develop, update, and organise standard operating procedures (SOPs), templates, guides, and supporting documentation. – Work with team leads to embed Academic Adjustment Plan (AAP) quality assurance, improving accuracy, compliance, and consistency of student adjustments. – Contribute to service improvement projects by documenting issues, mapping processes, and co-designing practical quality solutions with teams. REQUIREMENTS – A relevant qualification in quality, business, education, health, or a related field, or equivalent professional experience. – Experience supporting quality frameworks, assurance systems, or continuous improvement within complex service environments. – Demonstrated capability in coordinating quality audits, preparing documentation, reviewing records, and supporting clear and concise reporting. – Ability to create accurate process maps, SOPs, guides, and templates that support consistent, student-focused practice. – Understanding of case management or Academic Adjustment Plan processes and the ability to apply this knowledge to support compliance and consistency. – Experience using data to identify trends and issues and contribute to evidence-based recommendations and service improvements. WHY THIS ROLE MATTERS Quality systems play a critical role in ensuring that students with disability receive consistent, fair, and effective support across a large university. By strengthening frameworks, audits, and processes, this role helps remove barriers to participation and promotes equitable access to learning. The work directly supports institutional accountability while enhancing the student experience through reliable and inclusive service delivery. BONUS: APPLICATION ADVICE – Clearly demonstrate your experience with quality frameworks, audits, or continuous improvement, using specific examples from complex service settings. – Highlight any direct experience with disability services, case management, or academic adjustment processes, and explain how this informs your quality work. – Use your cover letter to show how you collaborate with diverse stakeholders and support teams to embed consistent practices. – Emphasise your ability to translate data and audit findings into practical, team-friendly improvements. – Ensure your application addresses the fixed-term nature of the role and your availability to commit for the full 12 months. – Confirm you meet the essential eligibility requirements, including Australian work rights and willingness to obtain a Working with Children Check.