About VU: At Victoria University, our aim is to be a global leader in dual-sector learning and research by 2028. Join us on the journey and help us achieve our strategic drives embedded in our Strategic Plan 2022-2028: Start well, finish brilliantly. One of the drivers “Thriving place to Study and Work” will enable us to continue to create places that our students and staff love to belong and feel immense pride. About the Team: The team works closely with internal stakeholder such as Student Services and Administration, including Advisory and VUHQ, Admissions, Enrolments, and Student Welfare as well as external stakeholders. Position Key Duties: Coordinate the delivery of Student Financials and Scholarships services. Supervise and coordinate a team of professional staff, including work allocation, workflow management, quality assurance and performance during peak periods. Act as the primary escalation point for complex fee and scholarship matters and complaints, providing authoritative advice aligned with policy, legislation and business rules. Assess and process remission of debt applications. Coordinate the end-to-end administration of scholarships, grants, and prizes, ensuring eligibility, processing, and communication are completed accurately and on time. Monitor, triage and coordinate resolution of operational issues and improvement opportunities through structured tracking tools, such as JIRA, ensuring prioritisation, stakeholder engagement and timely resolution. Provide clear and timely advice to students and staff on fees, financial assistance and scholarships across digital, in-person and event-based channels. Undertaken compliance activities including audits, reconciliations, data quality checks and reporting requirements, including the coordination of internal, and support of external compliance activities. Position Details: Classification: HEP 7 Salary: $101,288 – $109,639 Employment Type: Full-time Continuing Hours per Week: 36.75 Location: Footscray Park For a detailed overview of the role’s duties and responsibilities, please refer to the Coordinator, Student Financials and Scholarships Position Description : https://webresources.vu.edu.au/hr/employment/pdf/2026/405_17841.pdf About You: To be successful in this position, you will have: Demonstrated ability to contribute to the continuous improvement of systems and processes in a student administration-oriented environment The ability to build and maintain effective working relationships including demonstrable negotiation, liaison, conflict resolution and communication skills. The ability to schedule and execute a plan with competing priorities and varied stakeholders Demonstrated ability to analyse and interpret a range of information and to address and communicate complex issues Highly developed interpersonal skills, communication skills, including ability to tailor communication styles to diverse audiences Demonstrated cultural sensitivity and cross-cultural communication skills Demonstrated capacity to work in a collegiate manner with all staff through building and maintaining effective and productive relationships with a wide range of groups, both internal and external to the University. Please note: The University is a Child Safe organisation. You will be required to hold a current Employee – Working with Children Check (WWCC) or be willing to obtain one prior to commencing employment. Who to Contact? For further information relating to the position, please contact: Name: Birgit Ruping Position Title: Manager, Student Financials and Scholarships Email: birgit.ruping@vu.edu.au How to Apply: To submit your application please click on the Apply button. Applications