OVERVIEW The International Student Coordinator role at Box Hill Institute supports the delivery of high-quality monitoring and administrative services for international students. This full-time, fixed-term position plays a pivotal role in ensuring compliance, data accuracy, and a positive student experience across a diverse international cohort. The role sits within international monitoring operations and contributes to continuous improvement and operational excellence. KEY RESPONSIBILITIES – Coordinate and maintain accurate international student data, including enrolment, attendance, course progression, and tuition payments – Support compliance monitoring activities aligned with regulatory requirements and quality standards – Provide high-level administrative support, including preparation of reports, documentation, and correspondence – Assist with student intake processes, including admissions, enrolment, and orientation activities – Monitor key performance metrics such as retention, attendance, and completion rates – Build and maintain strong relationships with internal and external stakeholders, including education agents and extended campuses – Support the delivery of international student events such as orientations and study tours – Provide accurate advice and responsive customer service to students and stakeholders REQUIREMENTS – Degree qualification in Business Administration or a related field, or equivalent experience – Minimum of three years’ experience supporting international student monitoring or similar operational functions – Excellent written and verbal communication skills with strong attention to detail – Experience providing administrative support in a complex or compliance-driven environment – Strong understanding of regulatory requirements relating to international students – Proficiency in administrative and financial systems, including intermediate Microsoft Excel skills – Demonstrated ability to analyse data and support informed decision-making – Highly developed stakeholder engagement and relationship-building skills – Commitment to delivering high-quality customer service – Cultural awareness and ability to work effectively with diverse communities – Alignment with a child-safe, inclusive, and values-based workplace – Current or willingness to obtain a Victorian Working with Children Check and National Police Check WHY THIS ROLE MATTERS International Student Coordinators play a critical role in maintaining institutional compliance while safeguarding the academic progress and wellbeing of international students. By ensuring accurate monitoring and responsive support, this role helps institutions meet regulatory obligations and fosters trust with students and stakeholders. The work directly contributes to student retention, success, and the overall reputation of the education provider. BONUS: APPLICATION ADVICE – Tailor your cover letter to demonstrate direct experience with international student compliance, monitoring, or regulated education environments. – Provide clear examples of how you have managed student data, reporting, or performance metrics accurately and ethically. – Highlight experience working with diverse student cohorts and your approach to culturally responsive customer service. – Showcase your ability to balance administrative precision with a student-focused mindset in fast-paced settings. – Ensure your résumé clearly outlines systems knowledge, including data management tools and Excel proficiency. – Prepare to discuss your understanding of international education regulations and how you stay current with compliance requirements.