OVERVIEW The Student Services Officer role supports international students enrolling in Western Australia TAFE colleges and government schools. Based in West Perth, this position focuses on high-quality customer service, accurate administration, and admissions support across the full student lifecycle. Appointments may be offered on a full-time, part-time, casual, permanent, or fixed-term basis. KEY RESPONSIBILITIES – Provide customer service and admissions support to international students across the full student lifecycle – Handle enquiries and student leads via telephone, email, call centre, and face-to-face channels – Process applications and enrolments accurately and efficiently – Maintain accurate student and financial records – Support ongoing student administration activities – Calculate, collect, and record student fees to ensure compliance – Ensure data integrity across student management systems – Work collaboratively in a fast-paced, high-volume environment REQUIREMENTS – Proven experience delivering high-quality customer service – Strong communication and interpersonal skills – Well-developed administrative and data entry skills with a high level of accuracy – Ability to manage competing priorities and meet deadlines – Experience working effectively within a team environment – Confidence in applying policies, procedures, and systems accurately WHY THIS ROLE MATTERS This role helps ensure international students receive accurate information, timely support, and a positive experience throughout their studies. By maintaining reliable records and processes, the Student Services Officer contributes to compliance, trust, and effective service delivery for people engaging with the public training system. BONUS: APPLICATION ADVICE – Please review the job description form carefully and address the listed criteria directly in your application – Clearly demonstrate your administrative skills, especially experience with high-volume data entry – Use examples that show how you manage accuracy and deadlines in busy environments – Highlight how your skills support positive outcomes for student services and people from diverse backgrounds – Ensure your application is submitted online before the closing date, as late applications will not be accepted