OVERVIEW Kaplan Professional is seeking an Admissions Officer to support international student admissions across Adelaide, Melbourne or Perth in a permanent full-time role. The position focuses on delivering a high-quality admissions experience by assessing applications, processing enrolments, advising students and education agents, and maintaining compliance with Australian education regulations. This role suits professionals with experience in international education who are comfortable working in a fast-paced and collaborative environment. KEY RESPONSIBILITIES – Assess and process international student applications, amendments and offers within agreed service levels. – Prepare Offer Letters and process Confirmations of Enrolment (CoEs) through PRISMS. – Maintain accurate student records within the student management system. – Respond professionally to enquiries from students, education agents and internal stakeholders through phone, email and other communication channels. – Provide advice regarding admission requirements, program information, policies and procedures. – Liaise with Sales, Marketing, Operations, Governance and Academic teams to support admissions processes. – Generate reports and maintain accurate admissions data. – Ensure compliance with ESOS legislation, National Code requirements, PRISMS and Kaplan policies and procedures. – Contribute to a collaborative workplace focused on continuous improvement, customer service excellence and student success. REQUIREMENTS – Experience processing international student applications within an education institution. – Understanding of the Australian international education sector, admissions processes and relevant legislation. – Strong customer service skills and the ability to build positive relationships with students, agents and internal stakeholders. – Excellent written and verbal communication skills. – Exceptional attention to detail. – Strong organisational and time management skills with the ability to manage competing priorities. – Strong computer skills, including Microsoft Office applications and student management systems. – Ability to work independently while contributing positively within a team environment. – Proactive and adaptable approach with a commitment to continuous improvement and service delivery. WHY THIS ROLE MATTERS Admissions professionals play an important role in shaping the student experience from the first point of contact through enrolment. In international education, accurate admissions processing and compliance management help institutions maintain regulatory standards while supporting students in their transition to higher education. This role also contributes to positive relationships between institutions, students and education agents. BONUS: APPLICATION ADVICE – Highlight any direct experience with international student admissions, CoE processing or PRISMS. – Include examples of managing high application volumes while maintaining accuracy and service standards. – Demonstrate knowledge of Australian international education regulations such as ESOS and the National Code. – Emphasise communication and stakeholder management experience with students, agents or academic teams. – Mention experience using student management systems and Microsoft Office applications. – Prepare examples that show attention to detail, teamwork and the ability to manage competing priorities.