OVERVIEW The Exams and Results Coordinator at The Australian National University supports examination and results operations within the Division of Student Engagement and Education Management (SEEM). This full-time continuing position focuses on delivering accurate, timely, and student-centred administrative services across key academic processes. The role involves collaboration with internal stakeholders and external partners while contributing to service quality, compliance, and operational improvement. SEEM supports the University’s commitment to an excellent student experience by overseeing services related to enrolment, progression, examinations, graduations, timetabling, student communications, scholarships, fees, and policy advice. KEY RESPONSIBILITIES – Provide operational support across all examination and results processes – Ensure accurate, timely, and student-centred service delivery – Work collaboratively with internal stakeholders and external partners – Foster positive working relationships across teams and partner groups – Contribute specialist expertise in exams and results operations – Manage a diverse range of administrative responsibilities – Communicate proactively within a dynamic working environment – Support continuous improvement in service quality and process efficiency – Contribute to compliance with relevant national and international regulations REQUIREMENTS – Ability to work collaboratively with internal stakeholders and external partners – Strong communication skills and proactive communication approach – Capacity to manage a diverse range of administrative responsibilities – Ability to thrive in a dynamic environment – Experience or expertise related to examinations and results operations – Commitment to service quality and process improvement – Submission of a statement addressing the selection criteria – Submission of a current curriculum vitae (CV) – Inclusion of at least three referees in the application process – Rights to live and work in Australia – Completion of mandatory pre-employment declarations and background checks relevant to the role WHY THIS ROLE MATTERS Examinations and results administration are central to the student experience and the integrity of university operations. Accurate and efficient coordination helps ensure students receive timely outcomes while maintaining institutional compliance and academic standards. This role also supports effective collaboration across university services, helping to improve operational consistency and enhance the quality of administrative support provided throughout the student lifecycle. BONUS: APPLICATION ADVICE – Address every selection criterion clearly and provide specific examples from your previous work experience – Highlight experience in higher education administration, examinations, student services, or process coordination where applicable – Demonstrate your ability to manage competing priorities and maintain accuracy in high-volume administrative environments – Include examples of collaboration with stakeholders, process improvement initiatives, or student-centred service delivery – Ensure your CV includes up-to-date referee details and clearly outlines relevant achievements and responsibilities – Review all application documents carefully before submission to confirm they meet the stated requirements