Student Services & Program Assistant (Full-time) Universal English College (UEC) – Sydney CBD About UEC Universal English College (UEC) is a well-established English language college located in the heart of Sydney CBD, delivering high-quality English language and Junior Programs to international students from around the world. We are currently seeking a proactive, organised and student-focused Student Services & Program Assistant to join our Student Services and Junior Programs team. This role is ideal for someone who enjoys working in an international education environment, has strong communication and organisational skills, and is comfortable supporting student services, program operations, activities and promotional support tasks across both Adult ELICOS and Junior Programs. About the Role This is a full-time position supporting both Adult ELICOS students and Junior Programs. The role combines: Student services and front desk support Junior Program and Under-18 operational support Activities and excursion coordination Program administration and operational support Promotional material and marketing assistance The position also involves a staggered work schedule to support operational requirements across different program times. Working Hours Monday: 8:30am – 5:00pm Tuesday to Friday: 10:30am – 7:00pm Occasional Saturday work may be required during peak Junior Program periods, excursions or special activities. Any approved Saturday work will either: be paid at applicable overtime rates, or be taken as Time Off In Lieu (TOIL) in accordance with UEC policy and employment conditions. Key Responsibilities Student Services & Administration Provide day-to-day support to both Adult ELICOS and Junior international students Assist students with enquiries, onboarding and general student services support Support reception and front desk operations Prepare student documents, welcome packs and operational materials Maintain accurate student and operational records Support orientation sessions, student briefings and operational preparation Coordinate communication between departments, students and relevant stakeholders Assist with general administration and operational coordination tasks across the college Junior Program & Operational Support Assist with planning and coordinating Junior Program activities, excursions and operational logistics Support High School Preparation (HSP) student monitoring and related administration Assist with communication and liaison with partner high schools and homestays where required Support day-to-day operations of Holiday Programs and Under-18 student activities Coordinate student movements, activity schedules and operational preparation Support graduations, student events and study tour activities Communicate with students, parents, homestays and relevant stakeholders where required Assist with safe and organised delivery of Under-18 student activities and excursions Marketing & Program Support Assist with creating and updating promotional materials, flyers and student information documents Support preparation and formatting of Junior Program marketing materials and presentations Assist with social media content and general program promotions Support website and promotional content updates where required Ensure materials align with UEC branding, operational standards and program information About You We are looking for someone who is: Organised, responsible and proactive Friendly and confident communicating with students and parents Comfortable working in a fast-paced international environment Able to manage multiple tasks and priorities Professional, flexible and detail-oriented Preferred Skills & Experience Experience in student services, administration or international education Experience working with children, Under-18 students