OVERVIEW The Senior Student Adviser role at Edith Cowan University (ECU) is a part-time, ongoing position within the Student Life Directorate, based across the Joondalup and City campuses in Perth, Western Australia. This role supports ECU’s commitment to student success, wellbeing, and experience by delivering high-quality, person-centred advice and support to current students. The position sits within a collaborative, values-driven university environment focused on continuous improvement and meaningful impact. KEY RESPONSIBILITIES – Provide a broad range of customer-focused student advice to all ECU students – Support school support operations through effective student advisory services – Act as an escalation point for Student Advisers handling complex student enquiries – Apply broad knowledge of student administrative processes, courses, and support services – Lead and complete project work to support Student Hub Coordinators – Act as a proxy for Student Hub Coordinators in meetings when required – Contribute to a person-centred, collaborative approach to student engagement REQUIREMENTS – Excellent customer service skills with the ability to understand student needs, provide support, and build positive relationships – Demonstrated ability to collaborate with others, coordinate activities, support team members, and share knowledge through training and guidance – Strong problem-solving and decision-making skills, particularly in managing complex student enquiries – Knowledge of student administration processes, support services, and systems – Ability to communicate information clearly to different audiences – Commitment to continuous improvement, including identifying opportunities and improving processes – Alignment with ECU values of Integrity, Respect, Rational Inquiry, Personal Excellence, and Courage – Relevant working rights to fill the position in Australia WHY THIS ROLE MATTERS Senior Student Advisers play a critical role in ensuring students can navigate university systems, access appropriate support, and progress successfully through their studies. By managing complex enquiries and supporting frontline advisers, this role helps maintain service quality and consistency across student-facing operations. The position also contributes to a positive institutional culture focused on wellbeing, inclusion, and continuous improvement. BONUS: APPLICATION ADVICE – Address each of the five capability dot points directly in your statement, using clear and specific examples from your professional experience – Highlight situations where you managed complex student or client enquiries and explain the outcomes achieved – Demonstrate your understanding of student administration processes and how you have communicated complex information to diverse audiences – Include examples of collaboration, project work, or occasions where you supported or guided colleagues – Reflect ECU’s stated values in your examples by showing integrity, respect, initiative, and commitment to excellence – Ensure your application clearly confirms your eligibility to work in Australia and is submitted well before the closing date