OVERVIEW The International Student Advisor role at the University of Greater Manchester sits within the Directorate of Student Services & Experience and focuses on supporting international students throughout their journey. Reporting to the Team Leader: Student Experience & International Support, the postholder acts as a central point of contact for international student enquiries. The position combines direct student-facing support with proactive engagement activities that contribute to a positive and inclusive international student experience. KEY RESPONSIBILITIES – Act as a primary contact for international student enquiries. – Provide timely, accurate and culturally sensitive advice on student support, financial matters and wellbeing. – Triage enquiries and manage associated casework. – Deliver orientation, welcome and induction activities for international students. – Support pre-arrival communications and onboarding processes. – Create guidance materials and deliver workshops for international students. – Gather and respond to international student feedback. – Maintain awareness of UKVI requirements and wider sector developments relevant to international students. REQUIREMENTS – Experience working in a busy customer-facing environment. – Experience in Higher Education (preferred). – Strong communication skills. – Strong organisational skills. – Understanding of international student needs. – Ability to manage competing priorities. – Knowledge of UKVI processes or international student support (desirable). WHY THIS ROLE MATTERS International Student Advisors play a critical role in ensuring that international students feel supported, informed and welcomed from pre-arrival through to their studies on campus. By providing accurate advice and culturally sensitive guidance, this role helps students navigate complex academic, personal and regulatory environments. The work also contributes to institutional compliance and enhances the overall student experience, which is central to student success and retention. BONUS: APPLICATION ADVICE – Clearly demonstrate your experience in customer-facing roles, using examples that show how you handled high volumes of enquiries or complex cases. – Highlight any experience working with international students, diverse communities, or in Higher Education settings, even if this was not your primary role. – Use specific examples to show your communication and organisational skills, particularly how you manage competing priorities. – If you have knowledge of UKVI processes or immigration-related student support, explain how you have applied this in practice. – Prepare to discuss how you would deliver culturally sensitive support and adapt your approach to different student needs. – Review current trends and challenges affecting international students in the UK so you can show awareness of the wider sector during interview discussions.