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EduCo Sydney Branch Pty Ltd

Role: International Student Support Advisor (ISSA)
Location: Central Sydney
Employment: Full Time Ongoing Role
Company: EduCo International Group

About the Company: EduCo International Group is a leading provider of education for international students in English speaking countries. With campuses in Australia, Canada, and the United States, EduCo offers a wide range of programs in Higher Education, University Pathway, Vocational, Career, and English Language courses. With offices in 15 countries, EduCo operates in the largest international student markets. In partnership with EduCo Australia, Southern Cross University (SCU) has established campuses in Sydney and Melbourne. SCU is a contemporary Australian university with vibrant campuses at the Gold Coast, Lismore, and Coffs Harbour, offering undergraduate and postgraduate courses in a supportive learning environment.

Job Description: We are seeking an experienced International Student Support Advisor to join our global company. Reporting to the Director of Student Services, the ISSA plays a critical role within the Student Services Team, providing administrative assistance and working closely with other campus staff at the Sydney Campus.

– Administrative support for international student services, including handling student letters, withdrawals, course transfers, leave of absence, course change, and release letter applications
– Providing face to face student-facing advice and referral service to international students on various administrative issues
– Managing student queries and requests through the CRM system
– Updating data in PRISMS and Student One as required
– Preparing trackers and spreadsheets using Excel
– Assisting with Student Orientation
– Collaborating with SCU staff to enhance the student experience

– Relevant tertiary qualification and comfortable being student-facing, particularly for the international market
– Demonstrated experience supporting students or clients from diverse cultures
– Proactive approach, with the ability to negotiate and solve problems in a client-centered manner
– Strong attention to detail and accuracy in administrative tasks
– Excellent interpersonal skills, able to communicate effectively with individuals and groups from various cultural and linguistic backgrounds
– Strong organizational skills, able to work independently and as part of a team
– Ability to prioritize workload and work well in high-pressure environments
– Proficiency in computing skills, including Excel, spreadsheets, and database software
– Ability to adapt and thrive in a fast-paced, changing environment

Benefits: We offer a supportive work culture, competitive salary, diverse tasks, workplace flexibility, and leave options. EduCo Sydney Branch promotes an inclusive workplace. Only individuals with the right to work in Australia may apply. We reserve the right to withdraw any advertised position. Due to the high volume of applications, only shortlisted candidates will be contacted for interviews. Thank you

To apply for this job please visit www.seek.com.au.